Housing Officer

Mtvh; Twickenham; Presencial; GBP 41.000 - 43.000; Jornada completa

Descripción de la vacante

MTVH is recruiting a Local Housing Manager to deliver housing and estate services for shared ownership/leasehold properties across a defined patch. The role combines on-site presence two days a week with office/homeworking for the remainder, within standard office hours.

You will coordinate internal and external services, manage relationships with Local Authority and external partners, and handle ASB, lease management and enforcement for a customer base with diverse needs.

Formación

• Essential car user with full driving licence.
• Experience in a social housing setting is essential.
• Knowledge of housing practice, housing law and service charge management.
• Demonstrates care, dare and collaboration in daily work.
• Ability to adapt and be flexible to changing needs.
• Strong collaboration, networking and team-working skills.
• Experience handling customers with complex needs and delivering service improvements.
• Excellent administration, writing, reporting and numeracy skills.
• Experience handling face-to-face and written customer enquiries.
• Self-management of a varied workload and proactive initiative.
• Project reporting against targets and office management skills.
• Willingness to work flexible hours.

Responsabilidades

• Provide housing and estate services for leasehold/shared ownership properties.
• Coordinate internal and external services to customers.
• Be on-site 2 days a week; work from local office or home the rest.
• Liaise with Local Authority, Managing Agents and External Partners.
• Act as first point of contact for ASB, estate services, lease management and enforcement.

Conocimientos

Driving license

Customer service

Team player

Attention to detail

Communication

Flexibility

Project management

Educación

Housing qualification

Descripción del empleo

Housing Officer known locally as a Local Housing Manager (Leaseholder Services)

Salary Banding Range: £41,237 - £43,405 based on a 37.5hr working week

Contract Type: 12 Month fixed term contract until 31 August 2027

This role

MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our shared ownership/ leasehold properties within a defined geographical patch.

As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.

This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 2 days per week with 3 days spent working from a local office or from home. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.

This role will also require you to manage relationships with the Local Authority, External Managing Agents and other External Partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, lease management and enforcement.

What you'll need to succeed

• Essential car user full driving license are required
• Experience of working in a social housing setting is essential
• Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
• At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.
• At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
• Ability to collaborate, network and be a strong team player
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
• Experience of excellent administration skills & analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in writing, reporting and numeracy
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
• Ability to self-manage a varied and demanding workload, prioritising and organising too
• A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion
• The ability to manage and report on projects against agreed targets
• Must possess excellent office management skills, managing inboxes, keys etc.
• Must be willing to work flexible hours as required

Desirable

• Housing qualification

To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment has been made.