Leasehold Services Lead | Hybrid, 4-Day Week

Merthyr Valleys Homes Ltd.; Merthyr Tydfil; Hybrid; GBP 35,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave

Pension contributions

Family friendly working arrangements

Employee Assistance Programme (EAP)

4 day working week trial

Job summary

Merthyr Valleys Homes invites applications for a Leasehold Officer in a hybrid role covering Merthyr Tydfil. You will manage leased assets, foster strong leaseholder relationships, and oversee acquisitions and disposals to support the organisation.

With at least two years in leasehold, NVQ 3 in Leasehold Services, and solid knowledge of relevant legislation, you will deliver excellent customer service and contribute to continuous improvement in our services.

Qualifications

• At least 2 years in Leasehold Services.
• NVQ Level 3 in Leasehold Services.
• Experience interpreting residential and commercial leases.
• Knowledge of leasehold legislation and best practices.
• Strong analytical and problem-solving skills; proficient IT.

Responsibilities

• Manage all leased assets and leaseholder relationships.
• Handle asset acquisitions and disposals.
• Provide effective service to residential and commercial leaseholders.
• Attend meetings with Solicitors and track caseloads; join Network Forum meetings.
• Develop and maintain relationships with stakeholders to support service delivery.

Skills

Leasehold experience

Customer service

Analytical skills

IT literacy

Stakeholder management

Education

NVQ Level 3 in Leasehold Services

Tools

Microsoft Office

Job description

Merthyr Valleys Homes invites applications for a Leasehold Officer in a hybrid role covering Merthyr Tydfil. You will manage leased assets, foster strong leaseholder relationships, and oversee acquisitions and disposals to support the organisation.

With at least two years in leasehold, NVQ 3 in Leasehold Services, and solid knowledge of relevant legislation, you will deliver excellent customer service and contribute to continuous improvement in our services.