Housing Officer

Metropolitan Thames Valley; Twickenham; Híbrido; GBP 41.000 - 43.000; Jornada completa

Descripción de la vacante

Metropolitan Thames Valley (MTVH) is seeking a Local Housing Manager to deliver housing and estate services across leasehold properties within a defined patch. You will act as the front-facing representative, coordinating internal and external services to meet diverse customer needs and uphold a high standard of service.

The role is office-based 9-5:30, 37.5 hours a week, with on-site work two days and three days remote or in local office.

Formación

• Essential car user with full driving licence.
• Experience of working in a social housing setting is essential.
• Knowledge of housing practice, housing law and service charge management is essential.
• Demonstrates MTVH values: care, dare, collaborate.
• Ability to adapt and be flexible in a changing environment.
• Strong collaboration, networking and team player spirit.
• Experience dealing with customers with complex needs is essential.
• Excellent administration skills and ability to analyse customer feedback for improvements.
• Attention to detail in writing, reporting and numeracy.
• Experience handling face-to-face and phone/written customer enquiries.
• Ability to self-manage a varied workload and prioritise.
• Self-starter with initiative, empathy and passion.
• Ability to manage and report on projects against targets.
• Excellent office management skills including inboxes and keys.
• Willingness to work flexible hours.

Responsabilidades

• Coordinate internal and external services to meet customer needs.
• Act as front-facing representative for MTVH in leasehold services.
• Manage relationships with Local Authority, external managing agents and partners.
• Be the point of contact for ASB, estate services, lease management and enforcement.
• Support local initiatives and occasional weekend work when required.

Conocimientos

Car driving licence

Social housing experience

Housing practice knowledge

Flexibility

Teamwork

Administration

Attention to detail

Customer service

On-site coordination

Educación

Housing qualification

Descripción del empleo

£41,237 - £43,406 p/a

Temporary - Full Time

Closing date - 15 October 2026

The role

Housing Officer known locally as a Local Housing Manager (Leaseholder Services)

Salary Banding Range: £41,237 - £43,405 based on a 37.5hr working week

Contract Type: 12 Month fixed term contract until 31 August 2027

This role

MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our shared ownership/ leasehold properties within a defined geographical patch.

As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.

This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 2 days per week with 3 days spent working from a local office or from home. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.

This role will also require you to manage relationships with the Local Authority, External Managing Agents and other External Partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, lease management and enforcement.

What You'll Need To Succeed

• Essential car user full driving licence are required
• Experience of working in a social housing setting is essential
• Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
• At MTVH our values of care, dare and collaborate run through all that we do, we’re looking for people who can demonstrate these behaviours every day of the week.
• At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
• Ability to collaborate, network and be a strong team player
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
• Experience of excellent administration skills & analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in writing, reporting and numeracy
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
• Ability to self-manage a varied and demanding workload, prioritising and organising too
• A self-starter who isn’t afraid of challenge, shows innovation, initiative, empathy & passion
• The ability to manage and report on projects against agreed targets
• Must possess excellent office management skills, managing inboxes, keys etc.
• Must be willing to work flexible hours as required

Desirable

• Housing qualification

To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment has been made.

Download documents

CusSerHomOwn-Local Housing Manager_Nov25.pdf

Occupational Requirements Template Local Housing Manager (2).pdf

Department:Customer Services

Last updated:October 1, 2026