Leasehold Officer

Southern Housing; Fleet; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Southern Housing is seeking an experienced Leasehold Officer to join our Service Charge & Specialist Leasehold Services team. You’ll deliver specialist leasehold services, interpret residential leases, and support complex enquiries across the portfolio.

You’ll work with residents, colleagues, legal representatives and other stakeholders, providing guidance while ensuring compliance with lease obligations, legislation and organisational requirements.

Qualifications

• Experience in leasehold services, housing or a related area.
• Understanding of residential leasehold principles and lease interpretation.
• Experience managing consents, permissions or specialist administration.
• Experience handling complex enquiries or casework.
• Strong organisation and communication skills.
• Excellent attention to detail.
• A relevant qualification or equivalent experience at A-Level standard.

Responsibilities

• Provide specialist leasehold advice and guidance to residents, colleagues and stakeholders.
• Interpret residential leases and explain rights, responsibilities and restrictions.
• Process consents and permissions, including alterations and subletting applications.
• Administer notices, registrations, transfers and legal documentation.
• Support Right to Manage, Right to Acquire, lease extensions and enfranchisement matters.
• Provide technical support with disputes, breaches, enforcement and complex enquiries.
• Prepare information and evidence for tribunals, legal proceedings and dispute resolution.
• Provide specialist leasehold input for new schemes, developments and disposals.

Skills

Org & communication

Attention to detail

Lease interpretation

Leasehold consents

Complex enquiries

Leasehold services

A-Level qualification

Education

A-Level or equivalent experience

Job description

We’re looking for an experienced and knowledgeable Leasehold Officer to join our Service Charge & Specialist Leasehold Services team.

Our vision is to create communities where everyone has a safe home in a place they’re proud to live. We’re big and we’re local, and residents are at the heart of what we do. Our HEART values are Honest, Efficient, Accountable, Respectful and Trusted.

The role

You’ll deliver specialist leasehold services across Southern Housing’s portfolio. You’ll manage specialist processes and provide technical support on lease interpretation, consents, permissions, statutory leasehold matters and complex enquiries. You’ll work with residents, colleagues, legal representatives and other stakeholders while ensuring our work meets lease obligations, legislation, policy and organisational requirements.

The location

You’ll be based at one of our main offices in Farringdon, Croydon or Sittingbourne, with hybrid working available when appropriate and agreed with your manager.

What you’ll be doing

• Provide specialist leasehold advice and guidance to residents, colleagues and stakeholders.
• Interpret residential leases and explain rights, responsibilities and restrictions.
• Process consents and permissions, including alterations and subletting applications.
• Administer notices, registrations, transfers and legal documentation.
• Support Right to Manage, Right to Acquire, lease extensions and enfranchisement matters.
• Provide technical support with disputes, breaches, enforcement and complex enquiries.
• Prepare information and evidence for tribunals, legal proceedings and dispute resolution.
• Provide specialist leasehold input for new schemes, developments and disposals. What you’ll need
• Experience in leasehold services, property management, housing or a related area.
• A good understanding of residential leasehold principles and lease interpretation.
• Experience managing leasehold consents, permissions or specialist administration.
• Experience handling complex enquiries or casework.
• Strong organisation and communication skills.
• Excellent attention to detail.
• A relevant qualification or equivalent experience at A-Level standard.

Closing Date: 28th October 2026

Interview Dates: W/C 9th and 16th November 2026