Homeownership Officer

Service Care; Greater London; On-site; GBP 33,000 - 39,000; Full time

Job summary

Service Care is seeking a Homeownership Officer in Islington to deliver leasehold and homeowner support across a busy portfolio. You will handle enquiries, liaise with contractors and ensure estates are well managed.

The role is 35 hours per week, 3 Months fixed term with potential for extension. Rate is £24.00–£28.00 per hour LTD (PAYE £20.46–£23.87).

Qualifications

• Strong knowledge of leasehold management and the affordable housing sector.
• Experience working with housing management systems.
• Excellent customer service skills with a proactive, solution-focused approach.
• Ability to work independently, manage time effectively and prioritise workloads.
• Strong communication and relationship-building skills with internal and external stakeholders.

Responsibilities

• Managing homeowner enquiries including covenant breaches, ASB and general leasehold queries
• Liaising with contractors and managing agents to ensure repairs and estate services are delivered to a high standard
• Processing staircasing, resales, lease extensions and Right to Acquire applications
• Assisting with service charge calculations, enquiries and statutory Section 20 consultation
• Welcoming new residents and ensuring a professional onboarding experience
• Monitoring communal areas and neighbourhood standards, ensuring compliance with health & safety
• Recording all customer contact accurately on the housing management system

Skills

Leasehold

Customer service

Time management

Independent work

Stakeholder comms

Job description

Homeownership Officer Islington Full Time Temp - Perm A fantastic opportunity to join a well-respected Housing Association in Islington as a Homeownership Officer, providing expert leasehold and homeowner support across a busy portfolio.

THE ROLE

As a Homeownership Officer, you will deliver a high-quality, customer-focused service to homeowners, ensuring queries are resolved efficiently and estates are well managed.

• Managing homeowner enquiries including covenant breaches, ASB and general leasehold queries
• Liaising with contractors and managing agents to ensure repairs and estate services are delivered to a high standard
• Processing staircasing, resales, lease extensions and Right to Acquire applications
• Assisting with service charge calculations, enquiries and statutory Section 20 consultation
• Welcoming new residents and ensuring a professional onboarding experience
• Monitoring communal areas and neighbourhood standards, ensuring compliance with health & safety
• Recording all customer contact accurately on the housing management system

THE CANDIDATE

The successful candidate will have previous experience in a similar Homeownership, Leasehold, or Housing Officer role within the housing sector.

• Strong knowledge of leasehold management and the affordable housing sector
• Experience working with housing management systems
• Excellent customer service skills with a proactive, solution-focused approach
• Ability to work independently, manage time effectively and prioritise workloads
• Strong communication and relationship-building skills with internal and external stakeholders

THE CONTRACT

Working Hours: 35 hours per week

Length of Contract: 3 Months, Monday to Friday, 9am–5pm

Rate: £24.00 to £28.00 per hour LTD. PAYE equivalent £20.46 – £23.87 per hour (inclusive of holiday pay)