Learner Success Coordinator — Hybrid/Remote

National Skills Agency; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

National Skills Agency is seeking a proactive Learner Support Coordinator to ensure a seamless learner journey across apprenticeship and bootcamp programmes. You will coordinate onboarding, cohort setup, resources, and learner queries, supporting tutors, coaches, employers, and EPA bodies.

You will collaborate across teams to maintain high-quality learner experiences, manage documentation, and support End-Point Assessment processes while embracing hybrid or fully remote work options across the

Qualifications

• Experience in education, training, or apprenticeship and bootcamp programme delivery.
• Experience in administration, coordination, or programme support.
• Strong digital skills with confidence in platforms such as Teams/Zoom and online learning environments.
• Excellent organisational skills, with the ability to manage schedules, resources, and documentation.
• High attention to detail and accuracy in handling documents and compliance-related tasks.
• Data protection awareness and safeguarding responsibilities.

Responsibilities

• End-to-End Learner Journey: coordinate onboarding through EPA, ensuring clear information and timely support.
• Session Logistics: create/manage Zoom/Teams invites, schedules, and accessibility.
• Learner Engagement: promote attendance and participation with tutors and partners.
• Coach & Tutor Support: assist with learner engagement and programme admin.
• Cohort Coordination: manage cohort communications, dates, and workshops.
• Onsite Coordination: handle venues, refreshments, and room setup for in-person sessions.
• Resource & Library Management: organize resources and ensure materials are accurate and accessible.
• E-Portfolio & Compliance: support Bud LMS and maintain learner records and activity data.
• EPA Coordination: manage EPA scheduling, documentation, and deadlines to completion.
• Quality & Improvement: monitor feedback and drive continuous improvement.

Skills

Administrative support

Coordination

Digital tools

MS Office

Communication

Time management

Tools

Teams

Zoom

Bud

MS Office

Job description

National Skills Agency is seeking a proactive Learner Support Coordinator to ensure a seamless learner journey across apprenticeship and bootcamp programmes. You will coordinate onboarding, cohort setup, resources, and learner queries, supporting tutors, coaches, employers, and EPA bodies.

You will collaborate across teams to maintain high-quality learner experiences, manage documentation, and support End-Point Assessment processes while embracing hybrid or fully remote work options across the