Learner Support Coordinatoe

National Skills Agency; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

National Skills Agency is seeking a proactive Learner Support Coordinator to ensure a seamless learner journey across apprenticeship and bootcamp programmes. You will coordinate onboarding, cohort setup, resources, and learner queries, supporting tutors, coaches, employers, and EPA bodies.

You will collaborate across teams to maintain high-quality learner experiences, manage documentation, and support End-Point Assessment processes while embracing hybrid or fully remote work options across the

Qualifications

• Experience in education, training, or apprenticeship and bootcamp programme delivery.
• Experience in administration, coordination, or programme support.
• Strong digital skills with confidence in platforms such as Teams/Zoom and online learning environments.
• Excellent organisational skills, with the ability to manage schedules, resources, and documentation.
• High attention to detail and accuracy in handling documents and compliance-related tasks.
• Data protection awareness and safeguarding responsibilities.

Responsibilities

• End-to-End Learner Journey: coordinate onboarding through EPA, ensuring clear information and timely support.
• Session Logistics: create/manage Zoom/Teams invites, schedules, and accessibility.
• Learner Engagement: promote attendance and participation with tutors and partners.
• Coach & Tutor Support: assist with learner engagement and programme admin.
• Cohort Coordination: manage cohort communications, dates, and workshops.
• Onsite Coordination: handle venues, refreshments, and room setup for in-person sessions.
• Resource & Library Management: organize resources and ensure materials are accurate and accessible.
• E-Portfolio & Compliance: support Bud LMS and maintain learner records and activity data.
• EPA Coordination: manage EPA scheduling, documentation, and deadlines to completion.
• Quality & Improvement: monitor feedback and drive continuous improvement.

Skills

Administrative support

Coordination

Digital tools

MS Office

Communication

Time management

Tools

Teams

Zoom

Bud

MS Office

Job description

About

Our client is a fast-growing, mission-led training and workforce development provider helping organisations and individuals navigate change with confidence.

They design and deliver high-impact programmes spanning innovation, transformation, AI, leadership and workforce capability. Their work includes Apprenticeships, Skills Bootcamps and commercial programmes developed directly with employers and strategic partners.

In 2026, they were recognised at the British Training Awards, including scooping awards for the L&D Provider of the Year and Private Sector Training Initiative of the Year categories.

Their most recent Ofsted inspection provided further validation of the quality and impact of their model, with them achieving seven Strong-standard judgements across eight graded areas. Inspectors particularly recognised their ability to understand employers' needs, co-design learning around real organisational challenges, and enable learners to deliver meaningful improvements in their workplaces.

Guided by their values — Excellence, Simplicity, Transformative and User-centred — they are building on that foundation to develop new ways of helping organisations understand and improve the conditions in which their people work, collaborate and perform.

The Role

As a Learner Support Coordinator, you will play a vital role in ensuring the smooth running and high-quality learner experience across their apprenticeship and bootcamp programmes. You will help coordinate the end-to-end learner journey, from onboarding and cohort set-up through to programme completion and End-Point Assessment (EPA). From managing cohort and session logistics, setting up and maintaining learner resources and libraries, responding to learner queries, and supporting tutors and Skills Coaches, to coordinating the operational aspects of EPA, you’ll be at the heart of ensuring every learner interaction is impactful, organised, consistent, and learner focused.

You will work closely with learners, tutors, Skills Coaches, Learning Partners, employers, and external EPA organisations to ensure key information, resources, communications, sessions, and deadlines are well coordinated. You’ll be someone who keeps things moving, spots what needs doing, and helps create a seamless experience for everyone involved.

This is a rewarding opportunity to join a collaborative, ambitious, and supportive team that is dedicated to transforming learning journeys. Your organisation, attention to detail, responsiveness, and commitment to excellent learner experience will be key to helping their learners and delivery teams succeed.

Why You’ll Love working for them

• Be at the heart of learner success, supporting professionals to achieve real-world impact through apprenticeship and bootcamp programmes.
• Collaborate with inspirational educators and industry experts from leading global organisations.
• Access continuous professional development, mentorship, and clear pathways for career progression.
• Flexible – hybrid or fully remote working options across the UK.
• Competitive salary, performance bonus, and benefits package.
• Join a forward-thinking, innovation-driven organisation focused on meaningful outcomes for learners and employers.
• Contribute to a culture of excellence and continuous improvement.

Key Responsibilities

• End-to-End Learner Journey: Coordinate the learner journey from onboarding through to completion, ensuring learners receive clear information, timely support, and a consistent experience throughout their programme. This includes onboarding, cohort logistics, ongoing learner queries, programme administration, and coordination through to End-Point Assessment (EPA).
• Session Logistics: Create and manage Zoom/Teams links and detailed invites, ensuring sessions are scheduled, accessible, and professional. Coordinate calendars, communications, and practical arrangements to support the smooth delivery of learning.
• Learner Engagement: Champion high attendance and learner participation, working closely with Skills Coaches, tutors, and Learning Partners to identify and address barriers to engagement and support learner success.
• Coach & Tutor Support: Assist Skills Coaches, tutors, and Learning Partners with learner engagement and programme administration, including following up with learners, supporting communications, booking sessions, and coordinating actions arising from learner reviews.
• Cohort Coordination: Manage the day-to-day logistics of cohorts, ensuring learners, tutors, Skills Coaches, and Learning Partners have the information and resources they need. Coordinate cohort communications, key dates, deadlines, workshops, reviews, and other programme activity.
• Onsite Coordination: Manage in-person session logistics, including venues, refreshments, parking, room set-up, materials, and other practical arrangements to ensure sessions run smoothly.
• Resource & Library Management: Coordinate the organisation and maintenance of programme resources and learner libraries. Check, PDF, quality-check, and upload session slides and resources, adding appropriate wraparounds and ensuring materials are accurate, accessible, consistently presented, and available to learners in a timely manner.
• Learner Queries & Communication: Act as a key point of contact for learner queries, responding promptly or directing queries to the appropriate member of the team. Ensure learners receive clear, consistent, and supportive communication throughout their programme.
• E-Portfolio & Compliance: Support Bud (our learning management system) and other programme systems, ensuring learner records, activities, evidence, and key programme information are maintained accurately and contribute to wider compliance requirements.
• EPA Coordination: Coordinate the operational aspects of the End-Point Assessment process, working with learners, Skills Coaches, tutors, EPA organisations, and internal teams to ensure gateway requirements, documentation, scheduling, communications, and key deadlines are managed effectively through to completion.
• Quality & Improvement: Actively support continuous improvement by monitoring learner and tutor feedback, identifying operational issues, and helping to ensure resources, processes, systems, and learner experiences consistently meet high standards.

About You

• Is proactive, organised, and detail-oriented, with excellent time management skills.
• Brings strong and accurate communication skills and can confidently liaise with learners, colleagues, and external partners.
• Enjoys supporting others and contributing to learner success.
• Thrives in a fast-paced, learner-focused environment and is confident using digital tools (e.g., Teams, Zoom, Bud, MS Office).
• Has a problem-solving mindset and is comfortable coordinating multiple priorities at once.
• Understands the further education landscape, including Ofsted and DfE requirements.
• Brings a solutions-focused, collaborative mindset that aligns with their values.

Your Experience & Knowledge

• Experience in education, training, or apprenticeship and bootcamp programme delivery.
• Experience in administration, coordination, or programme support.
• Strong digital skills with confidence in platforms such as Teams/Zoom and online learning environments.
• Excellent organisational skills, with the ability to manage schedules, resources, and documentation.
• High attention to detail and accuracy in handling documents and compliance-related tasks
• Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities.
• National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds