Learner Experience & Success Coordinator – Hybrid/Remote

National Skills Agency; West Midlands; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Flexible working (hybrid or remote)

Job summary

National Skills Agency is hiring a Learner Support Coordinator to ensure a smooth learner journey across apprenticeship and bootcamp programmes. You’ll coordinate onboarding, cohort setup, EPA processes, resources, and communications to deliver an outstanding learner experience.

You will work with learners, tutors, Skills Coaches, Learning Partners, and employers, using Teams/Zoom and Bud LMS to keep records up to date, handle inquiries, and support programme operations in a fast-paced

Qualifications

• Experience in education, training, or apprenticeship and bootcamp programme delivery.
• Experience in administration, coordination, or programme support.
• Strong digital skills with confidence in platforms such as Teams/Zoom and online learning environments.
• Excellent organisational skills, with the ability to manage schedules, resources, and documentation.
• High attention to detail and accuracy in handling documents and compliance-related tasks.

Responsibilities

• End-to-End Learner Journey: Coordinate the learner journey from onboarding through to completion, ensuring learners receive clear information, timely support, and a consistent experience throughout their programme.
• Session Logistics: Create and manage Zoom/Teams links and detailed invites, ensuring sessions are scheduled, accessible, and professional.
• Learner Engagement: Champion high attendance and learner participation, working closely with Skills Coaches, tutors, and Learning Partners to identify and address barriers to engagement and support learner success.
• Coach & Tutor Support: Assist Skills Coaches, tutors, and Learning Partners with learner engagement and programme administration, including following up with learners, supporting communications, scheduling sessions, and coordinating actions arising from learner reviews.
• Cohort Coordination: Manage the day-to-day logistics of cohorts, ensuring learners, tutors, Skills Coaches, and Learning Partners have the information and resources they need.
• Onsite Coordination: Manage in-person session logistics, including venues, refreshments, parking, room setup, materials, and other practical arrangements to ensure sessions run smoothly.
• Resource & Library Management: Coordinate the organisation and maintenance of programme resources and learner libraries.
• Learner Queries & Communication: Act as a key point of contact for learner queries, responding promptly or directing queries to the appropriate member of the team.
• EPA Coordination: Coordinate the operational aspects of the End-Point Assessment process, working with learners, Skills Coaches, tutors, EPA organisations, and internal teams to ensure gateway requirements, documentation, scheduling, communications, and key deadlines are managed effectively through to completion.
• Quality & Improvement: Actively support continuous improvement by monitoring learner and tutor feedback, identifying operational issues, and helping to ensure resources, processes, systems, and learner experiences consistently meet high standards.

Skills

Administration

Coordination

Education delivery

MS Office

Teams/Zoom

Tools

Teams

Zoom

Bud LMS

MS Office

Job description

National Skills Agency is hiring a Learner Support Coordinator to ensure a smooth learner journey across apprenticeship and bootcamp programmes. You’ll coordinate onboarding, cohort setup, EPA processes, resources, and communications to deliver an outstanding learner experience.

You will work with learners, tutors, Skills Coaches, Learning Partners, and employers, using Teams/Zoom and Bud LMS to keep records up to date, handle inquiries, and support programme operations in a fast-paced