Learner Services & Compliance Administrator

The Growth Company; Greater Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Growth Company Education and Skills team is seeking a highly organised Customer Services Administrator to support essential administrative, data, and learner-focused tasks across training and qualification programmes.

You will help ensure accurate learner records, comply with funding and awarding-body requirements, and support smooth delivery of exams and assessments for learners, employers, and partners in Greater Manchester.

Qualifications

• Experience in administration and customer service within a busy, multi-stakeholder environment.
• Comfortable handling sensitive data and working within compliance-driven processes.
• Able to work across multiple sites and support a wide range of learners, employers, and partners.
• Confident engaging with members of the public, internal teams, and external agencies.
• Motivated, reliable, and able to manage competing priorities in a fast-paced setting.
• Strong team player who can support colleagues with queries, system updates, and process improvements.
• Committed to delivering a high-quality learner journey and excellent customer experience.

Responsibilities

• Check eligibility of new applications to ensure companies and individuals meet funding criteria.
• Oversee and provide administrative support for exams, tests, and initial assessments.
• Handle sensitive learner, student, and employer data in line with compliance requirements.
• Register learners for qualifications and ensure all Awarding Body procedures are followed.
• Support delivery across the Greater Manchester Combined Authority area.
• Process certification for learners in line with Awarding Body and Adult Skills Funding requirements
• Accurately process paperwork and data onto systems to support funding claims.
• Maintain audit-ready records, including scanning, archiving, and data quality checks.
• Support day-to-day administrative and finance processes, including petty cash, purchase orders, and invoice checks

Skills

Customer service

Data entry

Organisational skills

Attention to detail

Tools

Microsoft Office

CRM systems

Job description

The Growth Company Education and Skills team is seeking a highly organised Customer Services Administrator to support essential administrative, data, and learner-focused tasks across training and qualification programmes.

You will help ensure accurate learner records, comply with funding and awarding-body requirements, and support smooth delivery of exams and assessments for learners, employers, and partners in Greater Manchester.