Learner Services Administrator – Exams & Compliance

The Growth Company; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

The Growth Company Education and Skills team is seeking a highly organised Customer Services Administrator to support key administrative, data, and learner‑focused tasks across our training and qualification programmes. You will help ensure accurate learner records, compliance with funding and awarding‑body requirements, and smooth delivery of exams and assessments.

This role suits someone who thrives in a fast‑paced environment and is committed to delivering excellent service to learners,

Qualifications

• Experience in administration and customer service within a busy environment.
• Comfort handling sensitive data and working within compliance-driven processes.
• Able to work across multiple sites and support a range of learners, employers, and partners.
• Confident engaging with members of the public, internal teams, and external agencies.

Responsibilities

• Check eligibility of new applications to ensure funding criteria are met.
• Oversee and provide administrative support for exams, tests, and initial assessments.
• Handle sensitive learner, student, and employer data in line with compliance requirements.
• Register learners for qualifications and ensure Awarding Body procedures are followed.
• Support delivery across the Greater Manchester Combined Authority area.
• Process certification for learners in line with Awarding Body and funding rules.
• Accurately process paperwork and data onto systems to support funding claims.
• Maintain audit-ready records, including scanning, archiving, and data quality checks.
• Support day-to-day administrative and finance processes, including petty cash, purchase orders, and invoice checks.

Skills

Microsoft Office

Communication skills

Attention to detail

Data handling

Front-of-house

Deadline management

Job description

The Growth Company Education and Skills team is seeking a highly organised Customer Services Administrator to support key administrative, data, and learner‑focused tasks across our training and qualification programmes. You will help ensure accurate learner records, compliance with funding and awarding‑body requirements, and smooth delivery of exams and assessments.

This role suits someone who thrives in a fast‑paced environment and is committed to delivering excellent service to learners,