Learner Services & Exams Administrator

Action Together; Manchester; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

The Growth Company (GC) Education and Skills team is seeking a highly organised Customer Services Administrator to support administrative, data, and learner-focused tasks across training and qualification programmes.

You will help ensure accurate learner records, compliance with funding and awarding-body requirements, and smooth delivery of exams and assessments for learners, employers, and partners in a fast-paced environment.

Qualifications

• Experience in administration and customer service in a busy, multi‑stakeholder environment.
• Comfortable handling sensitive data and working within compliance‑driven processes.
• Able to work across multiple sites and support a wide range of learners, employers, and partners.
• Confident engaging with the public, internal teams, and external agencies.
• Motivated, reliable, and able to manage competing priorities in a fast-paced setting.

Responsibilities

• Check eligibility of new applications to ensure funding criteria are met.
• Oversee and provide administrative support for exams, tests, and initial assessments.
• Handle sensitive learner, student, and employer data in line with compliance requirements.
• Register learners for qualifications and ensure Awarding Body procedures are followed.
• Support delivery across the Greater Manchester Combined Authority area.
• Process paperwork and data onto systems to support funding claims.

Skills

IT proficiency

Communication skills

Deadline management

Organisational skills

Data handling

Front-of-house

Classroom support

Tools

Microsoft Office

Job description

The Growth Company (GC) Education and Skills team is seeking a highly organised Customer Services Administrator to support administrative, data, and learner-focused tasks across training and qualification programmes.

You will help ensure accurate learner records, compliance with funding and awarding-body requirements, and smooth delivery of exams and assessments for learners, employers, and partners in a fast-paced environment.