Customer Service Administrator

Action Together; Manchester; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

The Growth Company (GC) Education and Skills team is seeking a highly organised Customer Services Administrator to support administrative, data, and learner-focused tasks across training and qualification programmes.

You will help ensure accurate learner records, compliance with funding and awarding-body requirements, and smooth delivery of exams and assessments for learners, employers, and partners in a fast-paced environment.

Qualifications

• Experience in administration and customer service in a busy, multi‑stakeholder environment.
• Comfortable handling sensitive data and working within compliance‑driven processes.
• Able to work across multiple sites and support a wide range of learners, employers, and partners.
• Confident engaging with the public, internal teams, and external agencies.
• Motivated, reliable, and able to manage competing priorities in a fast-paced setting.

Responsibilities

• Check eligibility of new applications to ensure funding criteria are met.
• Oversee and provide administrative support for exams, tests, and initial assessments.
• Handle sensitive learner, student, and employer data in line with compliance requirements.
• Register learners for qualifications and ensure Awarding Body procedures are followed.
• Support delivery across the Greater Manchester Combined Authority area.
• Process paperwork and data onto systems to support funding claims.

Skills

IT proficiency

Communication skills

Deadline management

Organisational skills

Data handling

Front-of-house

Classroom support

Tools

Microsoft Office

Job description

The Growth Company’s (GC) Education and Skills team is seeking a highly organised Customer Services Administrator to support key administrative, data, and learner‑focused tasks across our training and qualification programmes. You will help ensure accurate learner records, compliance with funding and awarding‑body requirements, and smooth delivery of exams and assessments.

This role suits someone who thrives in a fast‑paced environment and is committed to delivering excellent service to learners, employers, and colleagues.

At GC Education and Skills, we empower people to build better futures through high-quality training, employability programmes, and apprenticeships. We support our learners to gain the skills, confidence, and experience needed to secure meaningful work, while partnering closely with employers to develop the talent they need to grow. From first steps into employment through to advanced upskilling, we are there at every stage of the journey driving social mobility and boosting economic growth across the communities we serve.

Key Responsibilities

• Check eligibility of new applications to ensure companies and individuals meet funding criteria.
• Oversee and provide administrative support for exams, tests, and initial assessments.
• Handle sensitive learner, student, and employer data in line with compliance requirements.
• Register learners for qualifications and ensure all Awarding Body procedures are followed.
• Support delivery across the Greater Manchester Combined Authority area.
• Process certification for learnersin line with Awarding Body and Adult Skills Funding requirements
• Accurately process paperwork and data onto systems to support funding claims.
• Maintain audit‑ready records, including scanning, archiving, and data quality checks.
• Support day‑to‑day administrative and finance processes, including petty cash, purchase orders, and invoice checks

About You

• Experience in administration and customer service within a busy, multi‑stakeholder environment.
• Comfortable handling sensitive data and working within compliance‑driven processes.
• Able to work across multiple sites and support a wide range of learners, employers, and partners.
• Confident engaging with members of the public, internal teams, and external agencies.
• Motivated, reliable, and able to manage competing priorities in a fast‑paced setting.
• Strong team player who can support colleagues with queries, system updates, and process improvements.
• Committed to delivering a high‑quality learner journey and excellent customer experience.

Skills Required

• Strong IT capability, fully conversant with Microsoft Office applications.
• Good written and verbal communication skills, able to engage at all levels.
• Ability to work to deadlines, manage pressure, and maintain accuracy.
• Strong organisational skills with excellent attention to detail.
• Confident processing data, paperwork, and financial transactions.
• Ability to manage front‑of‑house duties and handle enquiries professionally.
• Comfortable supporting classroom delivery and centre operations where required.

We are currently unable to provide sponsorship for work permits or visas. Therefore, we can only consider candidates who already have the legal right to work in the UK.

Safeguarding the welfare of all individuals, including vulnerable adults and young people is a core priority at GC, and we expect all staff to uphold this responsibility. All Education and Skills appointments are subject to Safer Recruitment Procedures, including a DBS check and a professional social media check, carried out by Due Diligence Limited (DDC Ltd) at no cost to the successful candidate.

Please note: It is an illegal offence to apply for a role involving regulated activity if you are on the Barred List.

We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.

If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.

We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please [e-mail] or call us on 0161 237 4447.

• Meeting the hiring manager or touring the venue in advance.
• Extra time for tasks.
• Interview questions shared beforehand.
• Accessibility software or equipment for assessments.

We’re proud to support theBan the Boxcampaign, which helps people with convictions access job opportunities. As part of this, we’ve removed questions about convictions from the initial application stage.

GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.

All GC colleagues will work in line with the Health and Safety at work act and the GC Health and Safety Policy.

Key information

• Employer: The Growth Company
• Locations: Manchester
• Role Type: Permanent
• Working Hours: Full-Time

More about this role

• Closing Date: Friday 11th September 2026 at 12:00pm
• Would You Consider A Job Share For The Role?: Yes