Education & Exams Admin Specialist

The Growth Company; Salford; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Growth Company’s Education and Skills team is seeking a highly organised Customer Services Administrator to provide administrative, data management, and learner support across our training and qualification programmes.

This role will check eligibility, support exams and initial assessments, handle sensitive data, register learners, and ensure compliance with funding requirements while delivering excellent customer service to learners, employers, and partners across multiple sites.

Qualifications

• Experience in administration and customer service within a busy, multi‑stakeholder environment.
• Comfortable handling sensitive data and working within compliance‑driven processes.
• Able to work across multiple sites and support a wide range of learners, employers, and partners.
• Confident engaging with members of the public, internal teams, and external agencies.
• Motivated, reliable, and able to manage competing priorities in a fast-paced setting.
• Strong team player who can support colleagues with queries, system updates, and process improvements.
• Committed to delivering a high-quality learner journey and excellent customer experience.

Responsibilities

• Check eligibility of new applications to ensure funding criteria are met.
• Oversee and provide administrative support for exams, tests, and initial assessments.
• Handle sensitive learner, student, and employer data in line with compliance requirements.
• Register learners for qualifications and ensure all Awarding Body procedures are followed.
• Support delivery across the Greater Manchester Combined Authority area.
• Process certification for learners in line with Awarding Body and Adult Skills Funding requirements.
• Accurately process paperwork and data onto systems to support funding claims.
• Maintain audit-ready records, including scanning, archiving, and data quality checks.
• Support day-to-day administrative and finance processes, including petty cash, purchase orders, and invoice checks.

Skills

Microsoft Office

communication skills

data handling

attention to detail

time management

team player

Tools

Microsoft Office

Job description

The Growth Company’s Education and Skills team is seeking a highly organised Customer Services Administrator to provide administrative, data management, and learner support across our training and qualification programmes.

This role will check eligibility, support exams and initial assessments, handle sensitive data, register learners, and ensure compliance with funding requirements while delivering excellent customer service to learners, employers, and partners across multiple sites.