Customer Service Administrator

The Growth Company; Salford; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Growth Company’s Education and Skills team is seeking a highly organised Customer Services Administrator to provide administrative, data management, and learner support across our training and qualification programmes.

This role will check eligibility, support exams and initial assessments, handle sensitive data, register learners, and ensure compliance with funding requirements while delivering excellent customer service to learners, employers, and partners across multiple sites.

Qualifications

• Experience in administration and customer service within a busy, multi‑stakeholder environment.
• Comfortable handling sensitive data and working within compliance‑driven processes.
• Able to work across multiple sites and support a wide range of learners, employers, and partners.
• Confident engaging with members of the public, internal teams, and external agencies.
• Motivated, reliable, and able to manage competing priorities in a fast-paced setting.
• Strong team player who can support colleagues with queries, system updates, and process improvements.
• Committed to delivering a high-quality learner journey and excellent customer experience.

Responsibilities

• Check eligibility of new applications to ensure funding criteria are met.
• Oversee and provide administrative support for exams, tests, and initial assessments.
• Handle sensitive learner, student, and employer data in line with compliance requirements.
• Register learners for qualifications and ensure all Awarding Body procedures are followed.
• Support delivery across the Greater Manchester Combined Authority area.
• Process certification for learners in line with Awarding Body and Adult Skills Funding requirements.
• Accurately process paperwork and data onto systems to support funding claims.
• Maintain audit-ready records, including scanning, archiving, and data quality checks.
• Support day-to-day administrative and finance processes, including petty cash, purchase orders, and invoice checks.

Skills

Microsoft Office

communication skills

data handling

attention to detail

time management

team player

Tools

Microsoft Office

Job description

The Growth Company’s (GC) Education and Skills team is looking to recruit a highly organised Customer Services Administrator to provide administrative, data management, and learner support across our training and qualification programmes. The successful candidate will play a key role in maintaining accurate learner records, ensuring compliance with funding and awarding body requirements, and supporting the effective delivery of exams and assessments.

This opportunity is ideal for an individual who enjoys working in a fast-paced environment and is passionate about delivering high-quality customer service to learners, employers, and colleagues.

At GC Education and Skills, we empower people to build better futures through high-quality training, employability programmes, and apprenticeships. We support our learners to gain the skills, confidence, and experience needed to secure meaningful work, while partnering closely with employers to develop the talent they need to grow. From first steps into employment through to advanced upskilling, we are there at every stage of the journey driving social mobility and boosting economic growth across the communities we serve.

Key Responsibilities:

• Check eligibility of new applications to ensure companies and individuals meet funding criteria.
• Oversee and provide administrative support for exams, tests, and initial assessments.
• Handle sensitive learner, student, and employer data in line with compliance requirements.
• Register learners for qualifications and ensure all Awarding Body procedures are followed.
• Support delivery across the Greater Manchester Combined Authority area.
• Process certification for learnersin line with Awarding Body and Adult Skills Funding requirements.
• Accurately process paperwork and data onto systems to support funding claims.
• Maintain audit‑ready records, including scanning, archiving, and data quality checks.
• Support day‑to‑day administrative and finance processes, including petty cash, purchase orders, and invoice checks.

About You:

• Experience in administration and customer service within a busy, multi‑stakeholder environment.
• Comfortable handling sensitive data and working within compliance‑driven processes.
• Able to work across multiple sites and support a wide range of learners, employers, and partners.
• Confident engaging with members of the public, internal teams, and external agencies.
• Motivated, reliable, and able to manage competing priorities in a fast‑paced setting.
• Strong team player who can support colleagues with queries, system updates, and process improvements.
• Committed to delivering a high‑quality learner journey and excellent customer experience.

Skills Required:

• Strong IT capability, fully conversant with Microsoft Office applications.
• Good written and verbal communication skills, able to engage at all levels.
• Ability to work to deadlines, manage pressure, and maintain accuracy.
• Strong organisational skills with excellent attention to detail.
• Confident processing data, paperwork, and financial transactions.
• Ability to manage front‑of‑house duties and handle enquiries professionally.
• Comfortable supporting classroom delivery and centre operations where required.