Student Success Admin — Academic Services

Global Banking School; Greater Manchester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

8 public holidays

Workplace pension

Tuition reimbursement

Flexible benefits

Perks@Work discounts

Wellbeing centre

Recognition programme

£500 referral scheme

Discretionary annual bonus

Job summary

Global Banking School in Manchester (on-site) seeks an Academic Service Administrator to support student journeys by managing records, enrolments, assessments and graduation processes. This role links faculty, students and services to ensure accurate, timely operations.

You will handle withdrawals, interruptions, updates to the Student Records System, support enrolment activities, assist with Assessment Boards, and respond to enquiries from staff and students with GDPR-compliant discretion.

Qualifications

• Higher Education experience is required.
• Strong customer/student focus and communication skills are essential.
• Good IT skills with MS Office (Excel, Word, Outlook) and attention to detail are important.

Responsibilities

• Process withdrawals, interruptions and cancellations within KPI timeframes.
• Update the Student Records System daily to ensure data accuracy.
• Support enrolment activities for all partners.
• Assist with administration for Preparation of Assessment Boards.
• Handle queries from academic staff and students via phone, email or in person.
• Input board outcomes onto the Student Records System.

Skills

Customer focus

Communication skills

Teamwork

Ability to work under pressure

Attention to detail

Willingness to travel between sites

GDPR compliance

Education

Higher Education experience

Tools

MS Office

Job description

Global Banking School in Manchester (on-site) seeks an Academic Service Administrator to support student journeys by managing records, enrolments, assessments and graduation processes. This role links faculty, students and services to ensure accurate, timely operations.

You will handle withdrawals, interruptions, updates to the Student Records System, support enrolment activities, assist with Assessment Boards, and respond to enquiries from staff and students with GDPR-compliant discretion.