Lead Workshop Controller & Service Administrator

Hawk Hiring LTD; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

28 days holiday

Company pension scheme

Employee discounts on servicing and?/0

Job summary

Hawk Hiring LTD is seeking an experienced Workshop Controller / Service Administrator / Workshop Supervisor for our Beckenham garage. You will bridge the front desk and technicians, directing daily workshop flow, MOT testing, diagnostics, wheel alignment, and repairs across all vehicle makes.

The role requires strong organisational and communication skills, leadership, and a proactive attitude in a fast-paced automotive environment. On-site parking and a collaborative team culture are offered.

Qualifications

• Experience leading a workshop or service desk in a fast-paced auto environment.
• Strong understanding of garage workflow, MOT scheduling and service logistics.
• Excellent communication and customer-focused leadership.

Responsibilities

• Direct daily workshop flow and prioritise servicing, MOTs and major repairs.
• Schedule technician workload and allocate jobs efficiently.
• Coordinate parts and liaise with customers to provide updates.
• Maintain quality control and drive workshop efficiency.
• Utilise garage software to manage job allocations and workflow.

Skills

Leadership

Customer service

Communication

Full UK driving licence

Tools

Garage management software

Job description

Hawk Hiring LTD is seeking an experienced Workshop Controller / Service Administrator / Workshop Supervisor for our Beckenham garage. You will bridge the front desk and technicians, directing daily workshop flow, MOT testing, diagnostics, wheel alignment, and repairs across all vehicle makes.

The role requires strong organisational and communication skills, leadership, and a proactive attitude in a fast-paced automotive environment. On-site parking and a collaborative team culture are offered.