Senior Workshop Controller — Beckenham | Hands-On + Bonus

Octane Recruitment Limited; Greater London; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Annual bonus

Senior role with responsibility

Family-run independent garage

Job summary

Octane Recruitment Limited in Beckenham is recruiting an experienced Workshop Controller, Senior Service Advisor or Aftersales Controller to join a busy independent garage. You will allocate work to Technicians, manage parts and quotations, and support day-to-day workshop operations.

The role requires a Full UK Driving Licence and the right to work in the UK. Hours are Monday–Friday 8:00–18:00, with 1 in 2 Saturdays; salary £35,000–£40,000 with an annual performance bonus.

Qualifications

• Previous Workshop Controller or Senior Service Advisor experience.
• Experience coordinating Technician workloads in a garage/workshop.
• Confident handling a high volume of customer inquiries and interests.
• Strong knowledge of quotations and parts ordering.
• Excellent organisation and ability to prioritise workshop requirements.
• Strong customer service and communication skills.
• Full UK Driving Licence and right to work in the UK.

Responsibilities

• Allocate work across the Technician team.
• Coordinate day-to-day workshop activity.
• Order parts required for servicing and repair work.
• Prepare quotations and communicate costs to customers.
• Handle incoming customer calls and service enquiries.
• Provide additional support on service reception when required.
• Take on further workshop and aftersales responsibilities as the role develops.

Skills

Workshop experience

Communication skills

Organisation

Customer service

Education

Full UK Driving Licence

Job description

Octane Recruitment Limited in Beckenham is recruiting an experienced Workshop Controller, Senior Service Advisor or Aftersales Controller to join a busy independent garage. You will allocate work to Technicians, manage parts and quotations, and support day-to-day workshop operations.

The role requires a Full UK Driving Licence and the right to work in the UK. Hours are Monday–Friday 8:00–18:00, with 1 in 2 Saturdays; salary £35,000–£40,000 with an annual performance bonus.