Lead Workshop Controller – Premium Auto Workshop Team

Perfect Placement UK Ltd; London Borough of Croydon; Presencial; GBP 35.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave + bank holidays

Pension & life cover

Employee discounts

Rewards program

Training & leadership development

Career progression opportunities

Performance-related rewards

Referral bonuses (£2,000)

45-hour week incl. Saturdays

Descripción de la vacante

Perfect Placement UK Ltd is representing a premium automotive retailer in Croydon, seeking an experienced Workshop Controller to lead a busy workshop. The role offers a competitive base salary and clear long-term potential within a prestigious brand.

You will manage a 10-technician team and 2 apprentices, ensuring manufacturing standards, effective job allocation, and a high level of customer service, with development opportunities and a structured career path.

Formación

• Experience as a Workshop Controller or in a franchised dealership.
• Strong leadership and ability to develop a technical team.
• Excellent organisation and ability to manage priorities.
• Proficient IT skills, including EVHC software.
• Customer-focused with a proactive problem-solving approach.
• Commitment to high standards of workmanship.

Responsabilidades

• Lead, manage and motivate a team of 10 Technicians and 2 Apprentices
• Allocate job cards and manage technician workloads to maximise productivity
• Oversee a modern 10-bay workshop processing approximately 28 to 30 vehicles daily
• Monitor workshop performance and ensure targets are achieved
• Carry out quality checks in line with manufacturer and brand standards
• Oversee the effective use of EVHC and service booking systems
• Identify and resolve operational issues promptly
• Deliver excellent customer service in person and over the telephone
• Work closely with Service Advisors to maintain an efficient aftersales process
• Maintain a professional, calm and supportive working environment

Conocimientos

Leadership

Team motivation

Customer service

Communication

Organisational skills

Problem solving

IT literacy

Herramientas

EVHC software

Descripción del empleo

Perfect Placement UK Ltd is representing a premium automotive retailer in Croydon, seeking an experienced Workshop Controller to lead a busy workshop. The role offers a competitive base salary and clear long-term potential within a prestigious brand.

You will manage a 10-technician team and 2 apprentices, ensuring manufacturing standards, effective job allocation, and a high level of customer service, with development opportunities and a structured career path.