Lead Workshop Controller: Orchestrate Techs & Customer Service

Hawkfield Recruitment; Cheltenham; On-site; GBP 22,000 - 37,000; Full time

Benefits offered by this job

31 days holiday

Company pension

Annual company events

Induction and ongoing development

Staff discounts on vehicle purchases/​

Retail discounts

Death in Service

Eye tests, dental and therapy

Job summary

Hawkfield Recruitment is recruiting for a Main Dealership in the Cheltenham area seeking an experienced Workshop Controller to lead the workshop and coordinate technicians, service advisors and customers for an exceptional aftersales experience.

The role focuses on planning daily schedules, monitoring progress, and delivering high standards while ensuring compliance with health and safety procedures, with a generous benefits package on offer.

Qualifications

• Full UK Driving Licence.
• Experience in automotive aftersales workshop environment.
• Ability to coordinate technicians and communicate with customers.
• Knowledge of workshop operations and repair processes.

Responsibilities

• Planning and controlling the daily workshop schedule.
• Allocating work to technicians based on skill, availability and workshop priorities.
• Monitoring repair progress and ensuring work is completed on time and to the highest standard.
• Acting as the main point of communication between technicians, Service Advisors and customers.
• Providing customers with regular progress updates and obtaining authority for additional work where required.
• Preparing accurate labour and parts estimates and producing completed invoices.
• Carrying out quality control checks before vehicles are returned to customers.
• Maintaining accurate workshop documentation, job cards and vehicle history records.
• Supporting departmental productivity while ensuring compliance with manufacturer standards and health & safety procedures.

Skills

Driving Licence

Workshop Controller experience

Customer service standards

Job description

Hawkfield Recruitment is recruiting for a Main Dealership in the Cheltenham area seeking an experienced Workshop Controller to lead the workshop and coordinate technicians, service advisors and customers for an exceptional aftersales experience.

The role focuses on planning daily schedules, monitoring progress, and delivering high standards while ensuring compliance with health and safety procedures, with a generous benefits package on offer.