Workshop Controller - Lead Auto Aftersales Team

Drivemotorretail; Ipswich; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Annual leave 24 days increasing to 27

Staff discounts on services, repairs,

Health & wellbeing support

Employee rewards portal

Referral bonus scheme

Professional development

Supportive management

Job summary

Drive Motor Retail is seeking a hands-on Workshop Controller in Ipswich to lead the workshop team, oversee daily operations and ensure high standards of safety, quality and productivity. You will coordinate with service and parts to optimise workflow and meet customer deadlines, while coaching technicians and driving performance improvements.

The role requires technical knowledge, people-management skills and a commitment to delivering a first-class service experience in a busy dealership

Qualifications

• Experience leading workshop teams or as a senior technician.
• Strong knowledge of vehicle maintenance and diagnostics.
• Excellent organisation and people management skills.
• Effective communicator across departments.
• Full UK driving licence held for at least 2 years.

Responsibilities

• Plan and allocate work to technicians based on job requirements and skillsets.
• Monitor progress and support the team in resolving technical queries.
• Ensure timely completion of work meeting manufacturer and dealer standards.
• Conduct quality checks and uphold health and safety procedures.
• Collaborate with Service Advisors and Parts to maintain clear communication.
• Assist with diagnosis and provide technical guidance when required.
• Monitor KPIs such as efficiency, productivity and first-time fix rate.
• Coach technicians to improve performance and progression.
• Ensure accurate documentation and compliance processes.

Job description

Drive Motor Retail is seeking a hands-on Workshop Controller in Ipswich to lead the workshop team, oversee daily operations and ensure high standards of safety, quality and productivity. You will coordinate with service and parts to optimise workflow and meet customer deadlines, while coaching technicians and driving performance improvements.

The role requires technical knowledge, people-management skills and a commitment to delivering a first-class service experience in a busy dealership