Lead Workshop Manager – Automotive & Commercial Vehicles

North West Trucks Warrington; Warrington; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Pension

Mental Health First Aiders

Free will writing service

Free mortgage advice service

Free eye tests for VDU users

Cycle to work scheme

Credit Union at work

On-site parking

Employee discounts

Job summary

North West Trucks is seeking an experienced Workshop Manager to lead its Warrington workshop, overseeing a skilled team of technicians and apprentices and ensuring high standards of repair quality. The role focuses on scheduling, performance tracking, health and safety compliance, and delivering excellent customer service in a fast-paced commercial vehicle environment.

This is a full-time, on-site position with a Monday–Friday pattern and opportunities to drive continuous improvement and staff

Qualifications

• Proven experience leading a workshop team in automotive or commercial vehicle environments.
• Strong leadership and people management skills.
• Excellent organisational and planning abilities.
• Track record of improving workshop performance against targets.

Responsibilities

• Manage the daily operation of the workshop, ensuring efficient scheduling and utilisation of technicians.
• Lead, coach and develop a team of technicians, apprentices and workshop staff.
• Monitor workshop productivity and performance against key targets.
• Ensure all repair and maintenance work meets manufacturer and company standards.
• Maintain compliance with health and safety regulations and best practices.
• Collaborate with Service Department to deliver outstanding customer service.
• Oversee work in progress and ensure timely repairs within agreed timescales.
• Oversee workshop quality control and resolve technical issues as needed.
• Support recruitment, training and performance management of workshop staff.
• Drive continuous improvement initiatives to enhance workshop performance and customer satisfaction.

Skills

Leadership

Workshop management

Team development

Health & safety

Customer service

Job description

North West Trucks is seeking an experienced Workshop Manager to lead its Warrington workshop, overseeing a skilled team of technicians and apprentices and ensuring high standards of repair quality. The role focuses on scheduling, performance tracking, health and safety compliance, and delivering excellent customer service in a fast-paced commercial vehicle environment.

This is a full-time, on-site position with a Monday–Friday pattern and opportunities to drive continuous improvement and staff