Lead, Tenancy Management — Housing Services

Southampton City Council; Southampton; Presencial; GBP 49 000 - 53 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Local government pension (15.2%)

Death in service benefit (3x salary)

Generous holiday (25–31 days)

Flexible working options

Professional development

Health and wellbeing support

Armed Forces Covenant recognition

Retail discounts platform

Sport & fitness centre discounts

Sustainable travel benefits

Volunteer days (2 paid days)

Resumo da oferta

Southampton City Council is seeking an experienced Delivery Leader – Tenancy Management to lead tenancy services in a defined area of the city and safeguard an outstanding landlord service for residents.

You will lead Housing Management Officers and Assistants delivering a broad range of tenancy tasks, work with residents, colleagues and partners, use data to drive continuous improvements, and act as the local housing leader ensuring safeguarding, tenancy sign-ups and exits are handled

Qualificações

• Experience leading or coordinating service delivery within a complex operational environment.
• Good understanding of housing and tenancy management practices.
• Strong leadership, decision-making and problem-solving skills.
• Experience using data, performance information and customer feedback to improve services.
• Ability to build effective relationships and work across organisational boundaries.
• Sound judgement when balancing tenant needs, landlord responsibilities, risk and service priorities.
• A commitment to delivering customer-focused, high-quality services.

Responsabilidades

• Lead a team and the delivery of tenancy management services within a defined geographical area.
• Oversee tenancy sign-ups, tenancy sustainment, tenancy checks, enforcement activity, neighbourhood management and tenancy exits.
• Act as the local place convenor, bringing together the right housing services to resolve complex issues affecting tenants, homes and neighbourhoods.
• Provide visible landlord leadership through resident engagement, local meetings and responding to member enquiries.
• Ensure appropriate responses to safeguarding concerns, domestic abuse, vulnerability, mental health and social care related matters.
• Use performance data, resident feedback and service insight to drive continuous improvement.
• Work collaboratively with internal teams, partner agencies and wider stakeholders to improve outcomes for residents.

Conhecimentos

Leadership

Team management

Stakeholder engagement

Data driven decision making

Problem solving

Relationship building

Descrição da oferta de emprego

Southampton City Council is seeking an experienced Delivery Leader – Tenancy Management to lead tenancy services in a defined area of the city and safeguard an outstanding landlord service for residents.

You will lead Housing Management Officers and Assistants delivering a broad range of tenancy tasks, work with residents, colleagues and partners, use data to drive continuous improvements, and act as the local housing leader ensuring safeguarding, tenancy sign-ups and exits are handled