Housing & Tenancy Lead (Coordinator)

Home Group Limited; Gloucester; On-site; GBP 25,000 - 30,000; Part time

Benefits offered by this job

Health plan

Annual leave benefits

Employee discounts

Supportive training and development

Job summary

Home Group Limited in the United Kingdom is seeking a Housing and Property Lead to focus on tenancy support, ensuring homes are safe and well maintained, and to manage rent accounts as part of a housing management service. You will support customers to manage tenancies and rent accounts with the aim of helping them move to secure, long-term accommodation.

You will engage customers in their tenancies, assist with housing benefit claims, and may issue notices when needed.

Qualifications

• Experience in managing a housing caseload and handle landlord and housing management duties.
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Able to take on a lead role within the team, offering guidance and support to your colleagues.
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• A can do positive attitude, you're proactive and well organised, and able to work on your initiative.

Responsibilities

• Making sure our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.
• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.
• Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void rooms / bed spaces / properties within set timescales.
• Ensuring we are health and safety compliant and that maintenance standards are met.

Skills

Housing management

Rent accounts

Lead and guidance

Collaboration

Initiative

Job description

Home Group Limited in the United Kingdom is seeking a Housing and Property Lead to focus on tenancy support, ensuring homes are safe and well maintained, and to manage rent accounts as part of a housing management service. You will support customers to manage tenancies and rent accounts with the aim of helping them move to secure, long-term accommodation.

You will engage customers in their tenancies, assist with housing benefit claims, and may issue notices when needed.