Housing Management Lead & Tenant Services Admin

Hightown Housing Association Ltd; Bushey; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 Days Annual leave including bankhol

Blue Light Card discounts

Monthly attendance Bonus

Annual Performance Bonus

Ongoing training and development

Onsite Gym Facilities

Onsite Parking

Job summary

Hightown Housing Association Ltd seeks a Tenant Services Administrator - Housing Management Lead to join our busy Housing Team. You will provide a professional front-line service to residents and colleagues, handling a range of tenancy enquiries and admin tasks.

The role requires excellent Microsoft Office skills (Outlook, Word, Excel), strong communication, and the ability to manage workload and deadlines.

Qualifications

• Experience providing administrative support in a busy environment.
• Strong written and verbal communication for internal/external customers.
• Proactive, reliable and able to work to deadlines.

Responsibilities

• Provide admin support to Housing Officers, including correspondence and newsletters.
• Handle tenancy enquiries related to tenancies, ASB, parking and pets.
• Process mutual exchange applications and coordinate exchanges with residents.
• Maintain accurate tenancy records and contact information.
• Produce reports, statistics and admin documentation.
• Collaborate with Income Recovery, Lettings and Property Services to resolve issues.
• Offer cover for reception and Housing Officer calls when needed.

Skills

Administrative support

Customer service

Microsoft Office

Communication

Time management

Teamwork

Tools

Outlook

Word

Excel

Job description

Hightown Housing Association Ltd seeks a Tenant Services Administrator - Housing Management Lead to join our busy Housing Team. You will provide a professional front-line service to residents and colleagues, handling a range of tenancy enquiries and admin tasks.

The role requires excellent Microsoft Office skills (Outlook, Word, Excel), strong communication, and the ability to manage workload and deadlines.