Delivery Leader Tenancy Management

Southampton City Council; Southampton; On-site; GBP 49,000 - 53,000; Full time

Benefits offered by this job

Local government pension (15.2%)

Death in service benefit (3x salary)

Generous holiday (25–31 days)

Flexible working options

Professional development

Health and wellbeing support

Armed Forces Covenant recognition

Retail discounts platform

Sport & fitness centre discounts

Sustainable travel benefits

Volunteer days (2 paid days)

Job summary

Southampton City Council is seeking an experienced Delivery Leader – Tenancy Management to lead tenancy services in a defined area of the city and safeguard an outstanding landlord service for residents.

You will lead Housing Management Officers and Assistants delivering a broad range of tenancy tasks, work with residents, colleagues and partners, use data to drive continuous improvements, and act as the local housing leader ensuring safeguarding, tenancy sign-ups and exits are handled

Qualifications

• Experience leading or coordinating service delivery within a complex operational environment.
• Good understanding of housing and tenancy management practices.
• Strong leadership, decision-making and problem-solving skills.
• Experience using data, performance information and customer feedback to improve services.
• Ability to build effective relationships and work across organisational boundaries.
• Sound judgement when balancing tenant needs, landlord responsibilities, risk and service priorities.
• A commitment to delivering customer-focused, high-quality services.

Responsibilities

• Lead a team and the delivery of tenancy management services within a defined geographical area.
• Oversee tenancy sign-ups, tenancy sustainment, tenancy checks, enforcement activity, neighbourhood management and tenancy exits.
• Act as the local place convenor, bringing together the right housing services to resolve complex issues affecting tenants, homes and neighbourhoods.
• Provide visible landlord leadership through resident engagement, local meetings and responding to member enquiries.
• Ensure appropriate responses to safeguarding concerns, domestic abuse, vulnerability, mental health and social care related matters.
• Use performance data, resident feedback and service insight to drive continuous improvement.
• Work collaboratively with internal teams, partner agencies and wider stakeholders to improve outcomes for residents.

Skills

Leadership

Team management

Stakeholder engagement

Data driven decision making

Problem solving

Relationship building

Job description

Make a Difference Where It Matters Most

At Southampton City Council, we're transforming how we deliver housing services to create safer, stronger and more connected communities. We are looking for an experienced and motivated Delivery Leader – Tenancy Management to lead tenancy management delivery within a defined area of the city and help ensure our residents receive an outstanding landlord service.

This is a highly visible leadership role where you will make a direct impact on the lives of tenants and neighbourhoods across Southampton. You will lead a team of Housing Management Officers and Assistants delivering a broad range of tenancy services, working closely with residents, colleagues, partners and elected members to resolve issues, improve outcomes and strengthen communities.

About the Role

As a Delivery Leader, you will:

• Lead a team and the delivery of tenancy management services within a defined geographical area.
• Oversee tenancy sign-ups, tenancy sustainment, tenancy checks, enforcement activity, neighbourhood management and tenancy exits.
• Act as the local place convenor, bringing together the right housing services to resolve complex issues affecting tenants, homes and neighbourhoods.
• Provide visible landlord leadership through resident engagement, local meetings and responding to member enquiries.
• Ensure appropriate responses to safeguarding concerns, domestic abuse, vulnerability, mental health and social care related matters.
• Use performance data, resident feedback and service insight to drive continuous improvement.
• Work collaboratively with internal teams, partner agencies and wider stakeholders to improve outcomes for residents.

About You

You will be an experienced housing professional with a strong understanding of tenancy management and a passion for delivering excellent services to residents.

We are looking for someone who can demonstrate:

• Experience leading or coordinating service delivery within a complex operational environment.
• A good understanding of housing and tenancy management practices.
• Strong leadership, decision-making and problem-solving skills.
• Experience using data, performance information and customer feedback to improve services.
• The ability to build effective relationships and work across organisational boundaries.
• Sound judgement when balancing tenant needs, landlord responsibilities, risk and service priorities.
• A commitment to delivering customer-focused, high-quality services.

What We Offer

Salary:The salary band for this role is £48,738 - £53,052. Thestarting salary is £48,738 with annual progression through the salary bands.

Working for Southampton City Council means being part of an organisation committed to creating a city where everyone can thrive. We offer:

• A rewarding and varied leadership role.
• Opportunities for professional development and career progression.
• The chance to influence and improve housing services for thousands of residents.
• Excellent local government pension with 15.2% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25–31 days, based on role and service
• Flexible working options (role-dependent)Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Interviews:

w/c 23 November 2026

Contact details for informal discussion:

For an informal chat about the roles, please contact Helen Prophett - Service Lead Specialist Housing, via email to arrange a Teams call, [e-mail]

For more information about SCC please visit

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