Housing Services Lead: Tenancy, Compliance & Engagement

Insight; Corby; On-site; GBP 40,000 - 60,000; Full time

Job summary

Insight is seeking a proactive housing professional in the United Kingdom to lead teams and drive service excellence across housing, tenancy and estate management. The role focuses on improving performance, ensuring compliance and delivering high resident satisfaction.

You will oversee tenancy management, antisocial behaviour, arrears and complex cases, ensuring health and safety standards are met while fostering resident engagement and continuous service improvements.

Qualifications

• Proven experience leading housing teams and delivering services.
• Strong knowledge of tenancy management and housing legislation.
• Commitment to compliance, quality and resident satisfaction.

Responsibilities

• Lead and motivate teams to deliver high quality housing services.
• Oversee tenancy management, antisocial behaviour, arrears and complex cases.
• Ensure properties meet health, safety and compliance standards.
• Drive resident engagement and service improvements.
• Manage performance, complaints and statutory requirements.

Skills

Team leadership

Tenant management

Housing legislation

Communication

Problem solving

Customer focus

Compliance

Job description

Insight is seeking a proactive housing professional in the United Kingdom to lead teams and drive service excellence across housing, tenancy and estate management. The role focuses on improving performance, ensuring compliance and delivering high resident satisfaction.

You will oversee tenancy management, antisocial behaviour, arrears and complex cases, ensuring health and safety standards are met while fostering resident engagement and continuous service improvements.