Lead Support Worker – Housing & Community Services

Nacro; Colchester; On-site; GBP 29,000 - 30,000; Full time

Job summary

Nacro is seeking a Community Accommodation with Support lead in Colchester. The role requires travel across an allocated area and is based on a full-time, permanent contract with a base salary around £28,851, plus progression within the first year, and an enhanced DBS/vetting requirement. Driving license and vehicle with business insurance are essential.

The post emphasises safeguarding, strong team leadership, and financial awareness, with a focus on improving service standards and compliance.

Qualifications

• At least two years’ experience as a Support Worker (Enhanced DBS required).
• Strong leadership skills to guide and support a team.
• Proven ability to ensure quality, compliance, and accurate record-keeping.
• Operationally skilled in managing incidents, caseloads, and property standards.
• Financially aware and accountable for income, voids, and arrears.
• Flexible, reliable, and willing to deputise for managers.
• Upholds safeguarding, equality, and organisational values.
• Committed to professional growth and team development.

Responsibilities

• Support the Service Lead to raise standards of service provision, ensuring alignment with contractual requirements.
• Guide and support a team of Support Workers in operational delivery, quality, compliance, property management, and income maximization.
• Collaborate with the Service Lead and Regional Manager to manage Support Worker resources for consistent, high-quality service delivery across the area.
• Team Leadership: Provide direct input to Support Workers on practice, performance, and quality matters.
• Quality & Compliance: Conduct record and compliance audits, including Health & Safety and property standards.
• Incident Management: Manage incidents and liaise with external agencies as needed.
• Caseload Support: Carry a caseload if required, ensure team compliance with void management processes.

Skills

Team Leadership

Communication

Organisation

Problem-solving

Attention to detail

Flexibility

Accountability

Professionalism

Continuous improvement

Job description

Nacro is seeking a Community Accommodation with Support lead in Colchester. The role requires travel across an allocated area and is based on a full-time, permanent contract with a base salary around £28,851, plus progression within the first year, and an enhanced DBS/vetting requirement. Driving license and vehicle with business insurance are essential.

The post emphasises safeguarding, strong team leadership, and financial awareness, with a focus on improving service standards and compliance.