Senior Housing & Support Team Leader

Nacro; Liverpool; On-site; GBP 29,000 - 30,000; Full time

Job summary

Nacro in Liverpool will recruit for a Community Accommodation with Support role, a full-time permanent position requiring Enhanced DBS and a valid driving license; travel across the designated area is essential. The salary starts at £28,851 per annum with progression to £29,572 within the first year, subject to criteria and performance.

The role leads a team of Support Workers, ensures quality, compliance and robust records, and contributes to service delivery and safety planning under the CAS-2

Qualifications

• At least two years’ experience as a Support Worker with Enhanced DBS required.
• Strong leadership skills to guide and support a team.
• Proven ability to ensure quality, compliance, and accurate record-keeping.
• Operationally skilled in managing incidents, caseloads, and property standards.
• Financially aware and accountable for income, voids, and arrears.
• Flexible, reliable, and willing to deputise for managers.
• Upholds safeguarding, equality, and organisational values.
• Committed to professional growth and team development.

Responsibilities

• Support the Service Led to raise standards of service provision, ensuring alignment with contractual requirements.
• Guide and support a team of Support Workers in operational delivery, quality, compliance, property management, and income maximization.
• Collaborate with the Service Lead and Regional Manager to manage Support Worker resources for consistent, high-quality service delivery across the area.
• Team Leadership: Provide direct input to Support Workers on practice, performance, and quality matters.
• Quality & Compliance: Conduct record and compliance audits, including Health & Safety and property standards.
• Incident Management: Manage incidents and liaise with external agencies as needed.
• Caseload Support: Carry a caseload if required, ensure team compliance with voids management processes.
• Service Delivery: Drive performance in weekly housing support and support production of robust Support and Safety Plans.
• Financial Management: Review income maximization processes and support claims/documentation.
• Performance Reporting: Escalate financial challenges, report performance information.
• Record Keeping: Maintain accurate records and produce required reports.
• Professional Development: Commit to ongoing learning and development.

Skills

Team leadership

Record-keeping

Quality compliance

Incident management

Caseload management

Income awareness

Safeguarding

Professionalism

Problem solving

Job description

Nacro in Liverpool will recruit for a Community Accommodation with Support role, a full-time permanent position requiring Enhanced DBS and a valid driving license; travel across the designated area is essential. The salary starts at £28,851 per annum with progression to £29,572 within the first year, subject to criteria and performance.

The role leads a team of Support Workers, ensures quality, compliance and robust records, and contributes to service delivery and safety planning under the CAS-2