Housing & Independence Coach – Community Support

Nacro; Cardiff; On-site; GBP 27,000 - 28,000; Full time

Job summary

Nacro in Cardiff is seeking a full-time, permanent Community Accommodation with Support worker to provide housing-related support across an allocated area. A full driving licence and access to your own vehicle with business insurance are essential for travel across the region.

The role offers a starting salary of £26,807 pro rata with progression to £27,477 pro rata within the first year, under Nacro’s pay framework which supports development and career progression.

Qualifications

• Experienced in a support or housing-related role.
• Experience working with vulnerable adults and individuals with complex needs.
• Strong communication, organisation, and record-keeping skills.
• Ability to build positive professional relationships and motivate others.
• Understanding of safeguarding, confidentiality, and professional boundaries.
• Knowledge of housing support, tenancy sustainment, and welfare benefits.
• Ability to work independently and within a multi-agency team.
• Resilient, with the ability to maintain a healthy work-life balance.
• Creative problem-solver who can overcome challenges.
• Emotionally intelligent and responsive to individual needs.
• Strong team player who collaborates effectively.
• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.

Responsibilities

• Support Service Users: Assess individual support needs, create person-centred support and safety plans, and assist with housing applications, Housing Benefit claims, and rent payments to support independence and tenancy sustainment.
• Property Management: Ensure all properties meet the Decent Homes Standard, promptly address maintenance issues, and provide guidance to service users on maintaining safe and appropriate living conditions.
• Collaboration: Work closely with probation services, court staff, housing providers, and other agencies to deliver coordinated support and achieve the best outcomes for service users.
• Tenancy & Independence Support: Help service users develop practical life skills, manage their accommodation, and prepare for successful move-on into independent living.
• Risk & Safeguarding: Identify and manage anti-social behaviour, safeguarding concerns, and tenancy risks, ensuring all actions are recorded and handled in line with policy.
• Record Keeping & Compliance: Maintain accurate, timely case records and support service delivery in line with contractual and organisational requirements.

Skills

Support role experience

Vulnerable adults experience

Communication skills

Record-keeping

Safeguarding knowledge

Welfare benefits knowledge

Independent working

Multi-agency teamwork

IT skills

Tools

Microsoft Office

Case management systems

Job description

Nacro in Cardiff is seeking a full-time, permanent Community Accommodation with Support worker to provide housing-related support across an allocated area. A full driving licence and access to your own vehicle with business insurance are essential for travel across the region.

The role offers a starting salary of £26,807 pro rata with progression to £27,477 pro rata within the first year, under Nacro’s pay framework which supports development and career progression.