Housing Support & Tenancy Specialist

Nacro; Luton; On-site; GBP 27,000 - 28,000; Full time

Job summary

Nacro in Luton is recruiting for a Community Accommodation with Support role as part of the CAS-2 programme. The post covers Luton, Bedford, and Watford with travel across the area and a full driving license is essential. The role works within an established housing and support framework under MOJ commissioning.

Salary starts at £26,807 pro rata with progression to £27,477 pro rata in the first year, with ongoing development opportunities and clear progression points within Nacro’s pay framework.

Qualifications

• Experienced in a support or housing-related role.
• Experience working with vulnerable adults and individuals with complex needs.
• Knowledge of housing support, tenancy sustainment, and welfare benefits.
• Strong communication, organisation, and record-keeping skills.

Responsibilities

• Support Service Users: Assess individual support needs, create person-centred support and safety plans, and assist with housing applications, Housing Benefit claims, and rent payments to support independence and tenancy sustainment.
• Property Management: Ensure all properties meet the Decent Homes Standard, promptly address maintenance issues, and provide guidance to service users on maintaining safe and appropriate living conditions.
• Collaboration: Work closely with probation services, court staff, housing providers, and other agencies to deliver coordinated support and achieve the best outcomes for service users.
• Tenancy & Independence Support: Help service users develop practical life skills, manage their accommodation, and prepare for successful move-on into independent living.
• Risk & Safeguarding: Identify and manage anti-social behaviour, safeguarding concerns, and tenancy risks, ensuring all actions are recorded and handled in line with policy.
• Record Keeping & Compliance: Maintain accurate, timely case records and support service delivery in line with contractual and organisational requirements.

Skills

Active listening

Communication

Record keeping

Safeguarding

Housing support

Independent working

Multi-agency collaboration

Problem solving

Tools

Office software

Job description

Nacro in Luton is recruiting for a Community Accommodation with Support role as part of the CAS-2 programme. The post covers Luton, Bedford, and Watford with travel across the area and a full driving license is essential. The role works within an established housing and support framework under MOJ commissioning.

Salary starts at £26,807 pro rata with progression to £27,477 pro rata in the first year, with ongoing development opportunities and clear progression points within Nacro’s pay framework.