Housing Support Worker: Empower Safe, Independent Living

Nacro; Leicester; On-site; GBP 27,000 - 28,000; Full time

Job summary

Nacro is recruiting for a Community Accommodation with Support role across England and Wales, including East Midlands. The role involves assessing needs, coordinating housing support, and liaising with probation, courts, and providers to enable independent living.

Applicants should have experience with vulnerable adults, strong communication, and safeguarding knowledge. The role requires a full driving licence and regular travel, with a starting salary of £26,807 pro rata, progressing to £27,477

Qualifications

• Experienced in a support or housing-related role.
• Experience working with vulnerable adults and individuals with complex needs.
• Strong communication, organisation, and record-keeping skills.
• Ability to build positive professional relationships and motivate others.
• Understanding of safeguarding, confidentiality, and professional boundaries.
• Knowledge of housing support, tenancy sustainment, and welfare benefits.
• Ability to work independently and within a multi-agency team.
• Resilient, with the ability to maintain a healthy work-life balance.
• Creative problem-solver who can overcome challenges.
• Emotionally intelligent and responsive to individual needs.
• Strong team player who collaborates effectively.
• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to balance service user needs with Nacro’s mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• ICT skills (Outlook, Word, Excel).

Responsibilities

• Support Service Users: Assess individual support needs, create person-centred support and safety plans, and assist with housing applications, Housing Benefit claims, and rent payments to support independence and tenancy sustainment.
• Property Management: Ensure all properties meet the Decent Homes Standard, promptly address maintenance issues, and provide guidance to service users on maintaining safe and appropriate living conditions.
• Collaboration: Work closely with probation services, court staff, housing providers, and other agencies to deliver coordinated support and achieve the best outcomes for service users.
• Tenancy & Independence Support: Help service users develop practical life skills, manage their accommodation, and prepare for successful move-on into independent living.
• Risk & Safeguarding: Identify and manage anti-social behaviour, safeguarding concerns, and tenancy risks, ensuring all actions are recorded and handled in line with policy.
• Record Keeping & Compliance: Maintain accurate, timely case records and support service delivery in line with contractual and organisational requirements.

Skills

Experience with vulnerable adults

Strong communication

Organisation and record-keeping

Relationship building

Safeguarding knowledge

Independent working

Team collaboration

Decision making

ICT skills

Tools

Outlook

Word

Excel

Job description

Nacro is recruiting for a Community Accommodation with Support role across England and Wales, including East Midlands. The role involves assessing needs, coordinating housing support, and liaising with probation, courts, and providers to enable independent living.

Applicants should have experience with vulnerable adults, strong communication, and safeguarding knowledge. The role requires a full driving licence and regular travel, with a starting salary of £26,807 pro rata, progressing to £27,477