Lead Shift Supervisor – Customer Focus & Growth

Greggs; Borehamwood; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

10% profit sharing with colleagues

Health and Wellbeing App

Holiday entitlement grows

Share plans

Pension scheme (matched up to 7%)

Employee assistance app and helpline

Long service awards

Savings and discounts

Job summary

Greggs in Borehamwood is seeking a Shift Manager to lead a busy store, ensuring excellent customer service across in-store, delivery, and online orders. You’ll oversee the shop when the Manager isn’t around and keep the team motivated to perform at their best.

You’ll handle product preparation, stock displays, and shop cleanliness while modelling fast, friendly service. The role rewards reliability, leadership, and a passion for great guest experiences, with benefits and career growth within

Qualifications

• Reliability and leadership abilities with a focus on customer service.
• Experience supervising a team in a customer-focused environment.
• Willingness to lead by example and drive standards.

Responsibilities

• Inspire the team to deliver results and maintain shop standards.
• Lead by example and serve customers quickly and warmly.
• Prepare our products, including sandwiches and ovens management.
• Ensure displays are fully stocked and shop is clean and presentable.
• Keep the shop tidy and orderly.

Skills

Leadership

Customer service

Team supervision

Reliability

Job description

Greggs in Borehamwood is seeking a Shift Manager to lead a busy store, ensuring excellent customer service across in-store, delivery, and online orders. You’ll oversee the shop when the Manager isn’t around and keep the team motivated to perform at their best.

You’ll handle product preparation, stock displays, and shop cleanliness while modelling fast, friendly service. The role rewards reliability, leadership, and a passion for great guest experiences, with benefits and career growth within