Lead Service Transition Manager

UK Civil Service; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government agency is seeking a Lead Transition Service Manager in Cardiff to oversee the transition of projects to live service. The successful candidate will ensure that all necessary resources are in place and drive the transition process effectively. This role requires strong collaboration with project teams and service management, as well as a full-time commitment of 37 hours per week.

Qualifications

• Experience in managing transition processes for projects.
• Ability to establish relationships with teams and suppliers.
• Knowledge of ServiceNow ITSM tooling.

Responsibilities

• Enable safe and structured service transitions.
• Ensure necessary resources are in place for new services.
• Drive work to meet delivery deadlines without compromising quality.

Job description

Overview

As a Lead Transition Service Manager, your main day-to-day responsibilities will be to:

Responsibilities

• Enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs.
• Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services.
• Drive work forward to meet delivery deadlines, without compromising quality of delivered service.
• Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.
• Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
• Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition.
• Onboard the new service on to the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.
• Due to the requirements of the role, the successful candidates will be required to work full-time (37 hours per week).

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .