Lead Service Designer for Public Sector Transformation

Netcompany; England; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model with flexible ft.

25 days’ holiday

Private medical health care

Pension contribution

Professional certifications supported

Employee discounts

Employee Resource Groups

Job summary

Netcompany is seeking a Lead Service Designer to deliver high profile digital products for UK clients across the public sector. You will work across user, technical and business operations to build solutions that meet needs, deliver impact and benefit society.

You will lead design workshops, define visions and outcomes, and rapidly prototype with users in a hybrid work setting. The role requires experience in agile, complex transformations and strong client collaboration.

Qualifications

• Experienced service designer capable of leading and coaching teams to deliver outstanding digital services.
• Skilled at agile, multi-disciplinary delivery in large transformation projects.
• Adept at building strong client relationships and working across organisations.
• Experience delivering in the UK public sector with GDS standards and Service Standard Assessments.
• Strong communication of complex business and technical challenges to diverse audiences.

Responsibilities

• Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments
• Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams
• Understand user, business needs and requirements and the wider operational and organisation context
• Analyse user needs and business objectives in highly complex service areas
• Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end
• Help to define vision and outcomes for products, services and programmes
• Lead on design workshops and design sprints with the team, senior stakeholders and users
• Rapidly design and test digital prototypes with users

Skills

Lead service design

Stakeholder management

AGILE delivery

Public sector experience

Design workshops

Job description

Netcompany is seeking a Lead Service Designer to deliver high profile digital products for UK clients across the public sector. You will work across user, technical and business operations to build solutions that meet needs, deliver impact and benefit society.

You will lead design workshops, define visions and outcomes, and rapidly prototype with users in a hybrid work setting. The role requires experience in agile, complex transformations and strong client collaboration.