Lead Service Designer, Customer Transformation

EY; Belfast; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Diversity and inclusion initiatives

Professional development opportunities

Collaborative work environment

Job summary

A global professional services firm in Northern Ireland is seeking a talented individual to join its Customer Transformation team. In this role, you will design innovative services, foster collaboration, and develop strategies that enhance customer experiences. Ideal candidates will have a strong background in Service Design, user-centered methodologies, and a passion for delivering exceptional outcomes. Join us and help build a better working world through creativity and collaboration.

Qualifications

• Proven experience in Service Design or a related field.
• Experience as a Product Owner or Scrum Master is a plus.
• Strong skills in conducting research and analysis to inform design decisions.

Responsibilities

• Design holistic services using human-centered design.
• Foster open dialogue and collaboration with cross-functional teams.
• Develop and maintain strategic roadmaps and manage budgets effectively.

Skills

Research and Analytics

Design Strategy

Innovation & Creativity

Product and Service Development

Strong Communication Skills

Education

Degree in Design, Business, Computer Science, UX Design, Service Design

Tools

Figma

Miro

Job description

A global professional services firm in Northern Ireland is seeking a talented individual to join its Customer Transformation team. In this role, you will design innovative services, foster collaboration, and develop strategies that enhance customer experiences. Ideal candidates will have a strong background in Service Design, user-centered methodologies, and a passion for delivering exceptional outcomes. Join us and help build a better working world through creativity and collaboration.