Senior Service Designer — AI‑Driven Experience & Strategy

Capco; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Discretionary bonus

Competitive pension

Health insurance

Life insurance

Critical illness cover

Mental health support

Enhanced family leave

Holiday flexibility

Continuous learning allowance

Gym membership

Travel insurance

Job summary

A consulting firm in London is seeking a Senior Service Designer to lead design strategies for customer-centric products within financial services and energy sectors. The role requires expertise in service design, AI integration, and strong stakeholder influence. You will facilitate workshops, manage design delivery, and promote innovative solutions across various teams. A competitive benefits package, including a hybrid work model, is offered. Join a dynamic team dedicated to transforming customer experiences.

Qualifications

• Strong expertise in service design methods and customer experience practices.
• Proven ability to lead change and influence senior stakeholders.
• Experience in Customer Journey Management including specialist tools.
• Hands-on AI experience in ML/AI engagements.
• Excellent storytelling, research, and communication skills.
• Experience working in agile, cross-functional teams.
• Sound business acumen and commercial awareness.

Responsibilities

• Facilitate senior-level workshops to define experience design strategies.
• Translate user needs into service concepts and blueprints.
• Incorporate AI-driven capabilities into service concepts.
• Oversee end-to-end design delivery, managing roadmaps.
• Promote the value of design across interdisciplinary teams.
• Become a trusted advisor to clients, leading new opportunities.

Skills

Service design methods

Customer experience practices

Storytelling

Agile experience

Cross-functional teamwork

Tools

Theydo

AI design tools

Job description

A consulting firm in London is seeking a Senior Service Designer to lead design strategies for customer-centric products within financial services and energy sectors. The role requires expertise in service design, AI integration, and strong stakeholder influence. You will facilitate workshops, manage design delivery, and promote innovative solutions across various teams. A competitive benefits package, including a hybrid work model, is offered. Join a dynamic team dedicated to transforming customer experiences.