Senior Consultant, Digital Ops & Customer Transformation

EY; Belfast; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading professional services firm in Northern Ireland is seeking a candidate to join its Customer Transformation team. You will support CRM and omnichannel transformation projects, working with diverse teams and focusing on enhancing customer experiences. The ideal candidate is analytical, detail-oriented, and comfortable with CRM platforms, as well as agile methodologies. This role offers the opportunity to make a significant impact by driving innovative customer strategies within a collaborative environment.

Qualifications

• Comfortable with CRM platforms like Salesforce or Microsoft Dynamics.
• Thrive in agile environments.
• Experience with Lean, Six Sigma, and agile methodologies is preferred.

Responsibilities

• Support the full lifecycle of customer technology projects.
• Gather and prioritise requirements for customer-centred solutions.
• Collaborate with cross‑functional teams.

Skills

Analytical skills

Communication

CRM platforms (Salesforce, Microsoft Dynamics)

Agile methodologies

Collaboration

Tools

Microsoft Visio

Azure

Job description

A leading professional services firm in Northern Ireland is seeking a candidate to join its Customer Transformation team. You will support CRM and omnichannel transformation projects, working with diverse teams and focusing on enhancing customer experiences. The ideal candidate is analytical, detail-oriented, and comfortable with CRM platforms, as well as agile methodologies. This role offers the opportunity to make a significant impact by driving innovative customer strategies within a collaborative environment.