Digital Transformation & Process Optimization Lead

EY; Belfast; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global consulting firm is seeking candidates for its Customer Transformation team in Belfast. The ideal candidate will lead projects that enhance customer experience through innovative solutions. Strong analytical, communication, and stakeholder engagement skills are essential. Experience with methodologies like Agile and tools for business modelling is preferred. Join a team committed to driving sustainable growth and building a better working world.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to manage multiple tasks and collaborate effectively.

Responsibilities

• Lead and support full project lifecycles using agile, hybrid, or waterfall methodologies.
• Conduct business analysis including requirements gathering, prioritisation, and data analysis.
• Facilitate workshops and engage with senior stakeholders.
• Collaborate with teams to deliver customer-centred technology solutions.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder engagement

CRM proficiency

Business process modelling

Customer-focused mindset

Tools

CRM platforms

Business process modelling tools

Job description

A global consulting firm is seeking candidates for its Customer Transformation team in Belfast. The ideal candidate will lead projects that enhance customer experience through innovative solutions. Strong analytical, communication, and stakeholder engagement skills are essential. Experience with methodologies like Agile and tools for business modelling is preferred. Join a team committed to driving sustainable growth and building a better working world.