Lead Receptionist

Wessex LMCs Ltd.; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Job summary

Wessex LMCs Ltd. is seeking a Lead Receptionist to guide our GP reception team through daily responsibilities and ensure exceptional patient care. Experience in a GP practice or supervisory role is essential, with strong IT skills and the ability to stay calm under pressure.

You will lead by example, cover holidays and sickness, and maintain a fun yet professional environment for our hardworking team. This role requires flexibility with shift patterns and a proactive, detail-oriented approach.

Qualifications

• Previous experience within a GP practice and/or supervisory role is essential.
• Robust enough to thrive in a busy environment and ready to step in where needed.
• Excellent customer care skills with a keen eye for detail and accuracy.
• Must have IT and keyboard skills; able to work under pressure and demonstrate teamwork.
• Flexibility to cover holidays and sickness is essential.

Responsibilities

• Lead the reception team in a GP practice and guide daily tasks.
• Oversee front-desk duties and patient flow.
• Ensure accuracy, confidentiality and high-quality customer service.
• Cover shifts as needed to maintain smooth daily operations.

Skills

Supervisory experience

Customer care

Teamwork

IT skills

Attention to detail

Tools

Microsoft Office

Job description

Are you experienced in a supervisor role and ready to take the next step? If so, we are looking for a Lead Receptionist to guide our kind, hardworking and sometimes a little mad team through the daily responsibilities of being a GP receptionist.

Previous experience within a GP practice &/or supervisory role is essential. You should be robust enough to thrive in this crazy busy environment, be prepared to step in where needed, have excellent customer care skills and a keen eye for detail and accuracy.

Candidates will have IT and keyboard skills and must be able to work under pressure and demonstrate exceptional team working skills.

Flexibility to cover for holidays and sickness is essential.

Hours that are required and are non-negotiable

Monday 7.30am – 1.00

Tuesday 7.30am -1.00

Wednesday 8.00am-5pm 1 hour for lunch

Thursday 8.00am – 5.30pm 1 hour for lunch

If you have a sense of humour, have a professional attitude, can be flexible and are committed to working with our fun and hardworking team, you will fit in well and we would love to hear from you.