Reception Supervisor

Primary Integrated Community Services Ltd; Stapleford; Vor Ort; GBP 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

NHS Pension 2015 Scheme (subject to-)

Alternative government-based scheme (s

Competitive leave entitlement

Education and training opportunities

Flexible work-life balance

Cycle to work scheme

Blue Light Card scheme

All staff events and conferences

Staff Wellbeing groups

Zusammenfassung

Primary Integrated Community Services Ltd seeks an organised Reception Supervisor to lead a busy practice front desk. You will coordinate daily operations, mentor reception staff, and ensure a welcoming, patient-centred experience for all visitors.

The role requires clear guidance on responsibilities, effective conflict management, and flexibility to provide cover across opening hours during leave or peak demand, while working as part of a supportive multidisciplinary team.

Qualifikationen

• Experience in a General Practice Reception environment.
• Ability to handle conflict and maintain professionalism.
• Strong interpersonal skills and practical teamwork ability.

Aufgaben

• Lead the practice reception by guiding the team on roles and responsibilities.
• Coordinate daily front-desk operations to ensure smooth patient flow.
• Mentor colleagues and contribute to a welcoming, patient-focused environment.
• Provide reception cover across opening hours during leave or peak demand.

Kenntnisse

Reception leadership

General practice experience

Team collaboration

Jobbeschreibung

We are looking for an organised and resilient Reception Supervisor to join our team. This role follows a contracted working pattern of Monday and Tuesday, 8:00am to 2:00pm, and Wednesday, Thursday and Friday, 12:30pm to 6:30pm. As Reception Supervisor, you will play a key role in supporting our reception team, coordinating daily front-desk operations, and helping to ensure our patients receive a positive and accessible experience. Alongside mentoring and supporting colleagues, you will lead by example and contribute to a welcoming, patient-focused environment. As part of a collaborative team, flexibility is important. From time to time, you will work closely with management to provide reception cover across our opening hours during periods of annual leave, absence, or increased service demand,

• To work as an effective leader of the practice reception by providing a clear guidance on role and responsibility of all team members.
• The reception manager will also work as part of the management team to ensure that the image of the practice is as professional as possible.
• Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within an efficient, safe and effective working environment.
  Good Standard of general education
• Experience of working within a General Practice Reception environment
• Practical experience of working with others
• Ability to handle situations of potential conflict
  We offer a comprehensive package which includes:
• NHS Pension 2015 Scheme (subject to eligibility)
• Alternative government-based scheme (subject to eligibility)
• Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
• Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
• Working in a multi-disciplinary team with support from a wide variety of professionals
• A flexible approach to a work-life balance
• Cycle to work scheme (subject to eligibility)
• Access to Blue Light Card scheme
• All staff events and conferences
• Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
• Free parking across many sites
• Personalised induction into the company and job role