Lead Qualification & Appointment Setter

Knightsbridge Commercial Ltd; Bolton; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days holiday allowance

Training and ongoing development

Career progression opportunities

Supportive, dynamic team environment

Team social events

Charity events

Christmas shutdown

Job summary

Knightsbridge Commercial Ltd, Bolton HQ, is seeking a Diary Manager to drive qualification of inbound enquiries and pro-actively reach out to potential leads. You’ll assess customer needs, pass qualified opportunities to the sales team, and maintain CRM records to support growth.

The role focuses on outbound activity, appointment setting, and delivering excellent service in a fast-paced environment. A competitive salary plus bonus and development opportunities are on offer.

Qualifications

• Previous experience in sales, customer service, or lead qualification preferred but not essential.
• Confident communicator with strong listening and questioning skills.
• Target-driven, motivated, and able to work at pace.
• Resilient with a proactive, can-do attitude.
• Comfortable with outbound calling and handling objections.
• Organised and detail-oriented with good IT/CRM skills.

Responsibilities

• Handle inbound enquiries via phone, email, and web chat.
• Proactively outbound call and follow up with potential leads.
• Qualify prospects against set criteria to ensure they are a good fit.
• Nurture relationships by providing helpful information and excellent service.
• Book qualified appointments for the sales team.
• Maintain accurate records in CRM systems.
• Collaborate with marketing and sales teams to optimise lead generation and conversion.

Skills

Outbound calling

CRM skills

Communication

Lead qualification

Organised

Tools

CRM software

Job description

Knightsbridge Commercial Ltd, Bolton HQ, is seeking a Diary Manager to drive qualification of inbound enquiries and pro-actively reach out to potential leads. You’ll assess customer needs, pass qualified opportunities to the sales team, and maintain CRM records to support growth.

The role focuses on outbound activity, appointment setting, and delivering excellent service in a fast-paced environment. A competitive salary plus bonus and development opportunities are on offer.