Diary Manager

Knightsbridge Commercial Ltd; Bolton; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days holiday allowance

Training and ongoing development

Career progression opportunities

Supportive, dynamic team environment

Team social events

Charity events

Christmas shutdown

Job summary

Knightsbridge Commercial Ltd, Bolton HQ, is seeking a Diary Manager to drive qualification of inbound enquiries and pro-actively reach out to potential leads. You’ll assess customer needs, pass qualified opportunities to the sales team, and maintain CRM records to support growth.

The role focuses on outbound activity, appointment setting, and delivering excellent service in a fast-paced environment. A competitive salary plus bonus and development opportunities are on offer.

Qualifications

• Previous experience in sales, customer service, or lead qualification preferred but not essential.
• Confident communicator with strong listening and questioning skills.
• Target-driven, motivated, and able to work at pace.
• Resilient with a proactive, can-do attitude.
• Comfortable with outbound calling and handling objections.
• Organised and detail-oriented with good IT/CRM skills.

Responsibilities

• Handle inbound enquiries via phone, email, and web chat.
• Proactively outbound call and follow up with potential leads.
• Qualify prospects against set criteria to ensure they are a good fit.
• Nurture relationships by providing helpful information and excellent service.
• Book qualified appointments for the sales team.
• Maintain accurate records in CRM systems.
• Collaborate with marketing and sales teams to optimise lead generation and conversion.

Skills

Outbound calling

CRM skills

Communication

Lead qualification

Organised

Tools

CRM software

Job description

Job Title: Diary Manager

Location: Bolton Head Office

Salary: £27,000 - £32,000 + Bonus (OTE £40,000)

Employment Type: Full-time

About Us

Knightsbridge Commercial (part of the K3 Advisory Group) is one of the UK’s leading providers of company sale services, offering guidance and advisory services to SME's. People are at the core of our success, and we are currently looking to strengthen our Sales Team at our HQ in Bolton.. As part of our continued growth, we’re looking for a motivated and energetic Diary Manager to join our team and play a vital role in converting enquiries into qualified opportunities.

The Role

This position is at the heart of our sales process. You’ll be the first point of contact for new prospects—qualifying inbound enquiries and proactively reaching out to potential leads to assess their needs. By understanding customer requirements, you’ll help identify genuine opportunities and pass them through to the sales team.

Key Responsibilities

• Handle inbound enquiries via phone, email, and web chat.
• Proactively outbound call and follow up with potential leads.
• Qualify prospects against set criteria to ensure they are a good fit.
• Nurture relationships by providing helpful information and excellent service.
• Book qualified appointments for the sales team.
• Maintain accurate records in CRM systems.
• Collaborate with marketing and sales teams to optimise lead generation and conversion.

What We’re Looking For

• Previous experience in sales, customer service, or lead qualification (preferred but not essential).
• A confident communicator with strong listening and questioning skills.
• Target-driven, motivated, and able to work at pace.
• Resilient, with a positive attitude and a genuine desire to help customers.
• Comfortable with outbound calling and handling objections.
• Organised and detail-oriented with good IT/CRM skills.

What We Offer

• Competitive salary plus commission/bonus structure.
• 25 days holiday allowance!
• Training and ongoing development.
• Career progression opportunities within a growing business.
• Supportive, dynamic team environment.
• Team social events
• Charity events
• Working 8.30am – 5.30pm Monday to Thursday, with a 3pm finish Friday
• No weekends & a Christmas shutdown

With over 1,200 employees across the Group, 25 offices in the UK, and international bases in Malaysia and Cyprus