Lead Operations Manager

SmartRecruiters, Inc.; Yeovil; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Progression routes

Refer a Friend scheme

Employee discounts with UK retailers

Monthly company newsletter

On-site free parking

Job summary

Home Instead Taunton & Yeovil is seeking a dynamic Lead Operations Manager to provide strategic leadership across our domiciliary care services. You will work with senior management, care teams and office staff to ensure outstanding service delivery, regulatory compliance and sustainable growth.

This role offers the chance to make a real impact on the lives of older adults and vulnerable people, leading change and mentoring future leaders in a caring, client-centred environment.

Qualifications

• Proven leadership experience in domiciliary care.
• Strong operational and commercial awareness.
• Excellent people management and coaching.
• Sound knowledge of CQC regulations and compliance.
• Passion for delivering exceptional care outcomes.
• Ability to lead change, inspire teams and drive performance.
• Full UK driving license and willingness to travel between services.

Responsibilities

• Lead and mentor Care Managers and office teams.
• Drive operational excellence and service performance.
• Ensure compliance with CQC regulations and company standards.
• Develop and mentor future leaders within the service.
• Build strong relationships with clients, families and healthcare professionals.
• Monitor KPIs and implement continuous improvement initiatives.
• Support business growth, recruitment and retention strategies.

Skills

Leadership

Operations management

CQC compliance

People management

Travel

DBS check

Tools

UK driving license

DBS checks

Job description

Lead. Inspire. Grow. Make a Difference Every Day.

Are you an ambitious operational leader who is passionate about delivering outstanding care? Do you thrive on driving performance, developing high-performing teams, and creating exceptional client experiences?

If so, we have an exciting opportunity for an experienced Lead Operations Manager to join our expanding domiciliary care team and play a pivotal role in shaping the future of our service.

Home Instead Taunton & Yeovil is an award-winning home care provider, proudly recognised as the Best Social Care Company and with Yeovil a 5-Star Employer for the past three consecutive years. With our new Branch Opening soon in Glastonbury we continue to grow whilst beingcommitted to delivering person centred care that enables older adults to remain independent in their own homes

What We Offer You:

• Ongoing learning and clear progression routes
• Refer a Friend Scheme
• Access exclusive employee discounts with a wide range of UK retailers, including discounted gym memberships, family days out, MOTs, servicing and more
• Stay informed and engaged with our monthly company newsletter
• Take advantage of convenient on-site free parking

Job Description

As our Lead Operations Manager, you will be at the heart of our organisation, providing strategic leadership and operational oversight across our domiciliary care services. You will work closely with senior management, office teams, and care professionals to ensure outstanding service delivery, regulatory compliance, and sustainable growth.

This is an opportunity to make a real impact in a role where every decision contributes to improving the lives of older adults and vulnerable people within our community.

Key Tasks

• Leading and supporting Care Managers and office teams
• Driving operational excellence and service performance
• Ensuring compliance with CQC regulations and company standards
• Developing and mentoring future leaders
• Building strong relationships with clients, families, and healthcare professionals
• Monitoring KPIs and implementing continuous improvement initiatives
• Championing a positive culture focused on person-centred care
• Supporting business growth, recruitment, and retention strategies

Ideal Candidate

• Proven leadership experience within domiciliary care
• Strong operational and commercial awareness
• Excellent people management and coaching skills
• Sound knowledge of CQC regulations and compliance requirements
• Passion for delivering exceptional care outcomes
• Ability to lead change, inspire teams, and drive performance
• Full UK driving license and willingness to travel between services. A valid Category B driving license is a genuine occupational requirement for this role due to the need to travel between remote sites where public transport is unavailable.
• Willing to complete an Enhanced DBS

We are looking for more than a manager. We want a leader who can inspire others, make confident decisions, embrace challenges, and continuously strive for excellence.

Additional Information

If you're ready to take the next step in your career and help transform the future of care, we'd love to hear from you.