Client Experience Lead

Home Instead; Castleford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Home Instead Castleford and Selby is seeking a Client Experience Lead to manage the ongoing needs of clients, lead the Client Experience team and ensure care is safe, responsive and tailored to each individual. You will build trusted relationships with clients, families and professionals across the local community.

The role reports to the Head of Client Experience and may involve on-call duty. A full driving licence and access to suitable transport for client visits within the territory are

Qualifications

• Experience in the care sector, including the delivery of personal care services.
• Supervisory experience and knowledge of medication processes, including MAR sheets.
• A strong understanding of relevant health and social care legislation and regulations.
• Excellent communication, organisation and relationship-building skills.

Responsibilities

• Manage a portfolio of clients and coordinate their ongoing care and support.
• Complete consultations, assessments, care plans, reviews and associated client documentation.
• Lead, support and develop the Client Experience team, promoting a positive and collaborative culture.
• Carry out Care Professional supervisions, appraisals, support visits and competency assessments.
• Maintain accurate records and support the effective use of care management systems.
• Build strong relationships with clients, families and professionals.
• Support quality assurance, auditing and continuous improvement activity.
• Deputise for the Head of Client Experience and participate in the on-call rota when required.

Skills

Care sector experience

Supervisory experience

MAR sheets knowledge

Communication skills

Driving licence

Care management software

Office software

Tools

Care management software

Office software

Job description

Our office was established in Castleford and Selbyand our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

Client Experience Lead

Home Instead Castleford and Selby | £27,000 per annum | Full-time

Are you passionate about delivering outstanding, person-centred care and supporting others to reach their full potential? Home Instead Castleford and Selby is looking for a confident and compassionate Client Experience Lead to help us provide consistently high-quality support to clients, their families and our Care Professionals.

About the role

Working closely with the Head of Client Experience, you will manage the ongoing needs of clients, lead and support the Client Experience team, and help ensure that care is safe, responsive and tailored to each individual. You will also build trusted relationships with clients, families and professionals across the local community.

Key responsibilities

• Manage a portfolio of clients and coordinate their ongoing care and support.
• Complete consultations, assessments, care plans, reviews and associated client documentation.
• Lead, support and develop the Client Experience team, promoting a positive and collaborative culture.
• Carry out Care Professional supervisions, appraisals, support visits and competency assessments.
• Maintain accurate records and support the effective use of care management systems.
• Build strong relationships with clients, families, Care Professionals and other professionals.
• Support quality assurance, auditing and continuous improvement activity.
• Deputise for the Head of Client Experience and participate in the on-call rota when required.

About you

• Experience in the care sector, including the delivery of personal care services.
• Supervisory experience and knowledge of medication processes, including MAR sheets.
• A strong understanding of relevant health and social care legislation and regulations.
• Excellent communication, organisation and relationship-building skills.
• Confidence using care management technology and everyday office software.
• A full driving licence and access to suitable transport for client visits within the territory.
• A flexible, dependable approach and a genuine commitment to helping people live independently at home.

What we offer

• A salary of £27,000 per annum.
• A varied leadership role focused on improving the experience of clients and Care Professionals.
• The opportunity to make a meaningful difference by supporting people to live safely and happily in their own homes.

Home Instead is committed to safeguarding and promoting the welfare of adults. This role is subject to an appropriate criminal records check. We are committed to equality, diversity and equal opportunities in employment and service delivery.

Qualifications

About you

• Experience in the care sector, including the delivery of personal care services.
• Supervisory experience and knowledge of medication processes, including MAR sheets.
• A strong understanding of relevant health and social care legislation and regulations.
• Excellent communication, organisation and relationship-building skills.
• Confidence using care management technology and everyday office software.
• A full driving licence and access to suitable transport for client visits within the territory.
• A flexible, dependable approach and a genuine commitment to helping people live independently at home.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.