Growth Lead, Group Operations – Domiciliary Care

Home Instead; Yeovil; On-site; GBP 65,000 - 90,000; Full time

Job summary

Home Instead Taunton & Yeovil is seeking an experienced Group Operations Manager to lead and develop our growing domiciliary care service. You will oversee operational performance, ensure regulatory compliance, and drive business growth while delivering high-quality care in people’s homes.

The role demands strategic leadership, stakeholder management, and the ability to translate data into improvements. Travel between remote sites is required, with DBS clearance likely expected.

Qualifications

• Proven leadership and people management experience.
• Experience managing budgets and operational performance.
• Strong communication and relationship-building skills.
• Knowledge of CQC regulations or working in a regulated industry.
• Willingness to travel between remote sites; valid Category B driving licence.
• Enhanced DBS clearance may be required.

Responsibilities

• Provide inspirational leadership to managers and staff, fostering a high-performing culture focused on outstanding care.
• Lead business development initiatives to increase market share and secure new referral sources.
• Act as an ambassador, developing strategic partnerships and enhancing the company's reputation.
• Lead day-to-day operations of the domiciliary care service.
• Ensure full compliance with CQC regulations, policies and legal requirements.
• Drive high standards of person-centred care and positive client outcomes.
• Oversee recruitment, retention, performance management and development of staff.
• Manage budgets, financial performance and resource allocation.
• Develop and implement growth strategies while maintaining quality.
• Build relationships with clients, authorities and healthcare professionals.
• Monitor quality assurance and implement continuous improvement.

Skills

Leadership & people mgmt

Stakeholder management

Budgeting & oversight

Strategic thinking

Data analysis

Communication & negotiation

IT literacy & systems

Tools

Microsoft Office

Operational systems

Job description

Home Instead Taunton & Yeovil is seeking an experienced Group Operations Manager to lead and develop our growing domiciliary care service. You will oversee operational performance, ensure regulatory compliance, and drive business growth while delivering high-quality care in people’s homes.

The role demands strategic leadership, stakeholder management, and the ability to translate data into improvements. Travel between remote sites is required, with DBS clearance likely expected.