Lead Operations Manager

Homeinsteadcare; Yeovil; On-site; GBP 60,000 - 80,000; Full time

Job summary

Homeinsteadcare is seeking a Lead Operations Manager to provide strategic leadership and oversee domiciliary care services. The role focuses on service delivery, regulatory compliance, and sustainable growth to improve outcomes for older adults and vulnerable people in the community.

The successful candidate will lead Care Managers, drive performance, and mentor future leaders while ensuring adherence to CQC regulations and company standards.

Qualifications

• Proven leadership experience within domiciliary care.
• Strong operational and commercial awareness.
• Excellent people management and coaching skills.
• Sound knowledge of CQC regulations and compliance requirements.
• Passion for delivering exceptional care outcomes.
• Ability to lead change, inspire teams, and drive performance.
• Full UK driving license and willingness to travel between services. A valid Category B driving license is a genuine occupational requirement for this role due to the need to travel between remote sites where public transport is unavailable.
• Willing to complete an Enhanced DBS

Responsibilities

• Leading and supporting Care Managers and office teams.
• Driving operational excellence and service performance.
• Ensuring compliance with CQC regulations and company standards.
• Developing and mentoring future leaders.
• Building strong relationships with clients, families, and healthcare professionals.
• Monitoring KPIs and implementing continuous improvement initiatives.
• Championing a positive culture focused on person-centred care.
• Supporting business growth, recruitment, and retention strategies

Skills

Leadership

People management

Operational excellence

CQC compliance

Travel-ready

Driving license

DBS clearance

Job description

As our Lead Operations Manager, you will be at the heart of our organisation, providing strategic leadership and operational oversight across our domiciliary care services. You will work closely with senior management, office teams, and care professionals to ensure outstanding service delivery, regulatory compliance, and sustainable growth.

This is an opportunity to make a real impact in a role where every decision contributes to improving the lives of older adults and vulnerable people within our community.

Key Tasks

• Leading and supporting Care Managers and office teams
• Driving operational excellence and service performance
• Ensuring compliance with CQC regulations and company standards
• Developing and mentoring future leaders
• Building strong relationships with clients, families, and healthcare professionals
• Monitoring KPIs and implementing continuous improvement initiatives
• Championing a positive culture focused on person-centred care
• Supporting business growth, recruitment, and retention strategies

Ideal Candidate

• Proven leadership experience within domiciliary care
• Strong operational and commercial awareness
• Excellent people management and coaching skills
• Sound knowledge of CQC regulations and compliance requirements
• Passion for delivering exceptional care outcomes
• Ability to lead change, inspire teams, and drive performance
• Full UK driving license and willingness to travel between services. A valid Category B driving license is a genuine occupational requirement for this role due to the need to travel between remote sites where public transport is unavailable.
• Willing to complete an Enhanced DBS

We are looking for more than a manager. We want a leader who can inspire others, make confident decisions, embrace challenges, and continuously strive for excellence.