Lead Maintenance Supervisor - Homes & Service Excellence

Wates Group; Skelmersdale; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Career development opportunities

Supportive leadership team

Lead and develop high-performing teams

Meaningful work improving residents' L

Job summary

WPS is seeking an experienced Supervisor to lead operatives, subcontractors, and support teams in delivering repairs, voids, disrepair, and planned works for housing maintenance. You will coordinate with clients, residents, and partners to ensure safe, efficient delivery and high standards of workmanship.

The role requires strong people leadership, experience in repairs or social housing, and a focus on performance against KPIs and budgets.

Qualifications

• Experience supervising a workforce within repairs, maintenance, or planned works.
• Strong understanding of housing maintenance and property services.
• Knowledge of schedules of rates (SORs) and service delivery performance measures.
• Excellent communication and stakeholder management skills.
• Strong health and safety awareness.
• Good IT skills, including Microsoft Office.
• Commercial awareness and experience managing operational performance.
• Ability to motivate, coach, and develop teams.

Responsibilities

• Leading and supporting operatives, subcontractors, and administration teams
• Monitoring performance against KPIs and contractual targets
• Carrying out quality inspections and ensuring excellent workmanship
• Managing health and safety compliance across all activities
• Supporting workforce development through coaching, training, and performance management
• Investigating and resolving customer queries and complaints
• Building strong relationships with clients and attending performance review meetings
• Reviewing operational performance and identifying opportunities for service improvement
• Ensuring projects are delivered safely, on time, and within budget

Skills

Experience supervision

Communication skills

Health & safety awareness

IT skills (MS Office)

Commercial awareness

Managing performance

Knowledge of SORs

Education

Trade-related qualification

SSSTS

Asbestos Awareness

Scaffold Inspection qualification

Tools

Microsoft Office

Job description

WPS is seeking an experienced Supervisor to lead operatives, subcontractors, and support teams in delivering repairs, voids, disrepair, and planned works for housing maintenance. You will coordinate with clients, residents, and partners to ensure safe, efficient delivery and high standards of workmanship.

The role requires strong people leadership, experience in repairs or social housing, and a focus on performance against KPIs and budgets.