Maintenance Team Lead – Housing & Repairs

WPS; Skelmersdale; On-site; GBP 32,000 - 48,000; Full time

Job summary

WPS is seeking a Supervisor to lead the Responsive team and oversee day-to-day delivery of repairs, voids, disrepair, and planned works programmes. You will manage operatives, subcontractors, and administration teams to ensure safe, efficient, and high-quality outcomes for residents and clients.

You’ll monitor performance against KPIs, review service delivery, and drive improvements while coaching staff and maintaining strong health and safety practices across all activities.

Qualifications

• Experience supervising a workforce within repairs, maintenance, or planned works.
• Strong understanding of housing maintenance and property services.
• Excellent communication and stakeholder management skills.
• Strong health and safety awareness.
• Good IT skills, including Microsoft Office.
• Commercial awareness and experience managing operational performance.
• Ability to motivate, coach, and develop teams.

Responsibilities

• Leading and supporting operatives, subcontractors, and administration teams
• Monitoring performance against KPIs and contractual targets
• Carrying out quality inspections and ensuring excellent workmanship
• Managing health and safety compliance across all activities
• Supporting workforce development through coaching, training, and performance management
• Investigating and resolving customer queries and complaints
• Building strong relationships with clients and attending performance review meetings
• Reviewing operational performance and identifying opportunities for service improvement
• Ensuring projects are delivered safely, on time, and within budget

Job description

WPS is seeking a Supervisor to lead the Responsive team and oversee day-to-day delivery of repairs, voids, disrepair, and planned works programmes. You will manage operatives, subcontractors, and administration teams to ensure safe, efficient, and high-quality outcomes for residents and clients.

You’ll monitor performance against KPIs, review service delivery, and drive improvements while coaching staff and maintaining strong health and safety practices across all activities.