Supervisor

Wates Smartspace; Skelmersdale; On-site; GBP 32,000 - 42,000; Full time

Job summary

Wates Smartspace is seeking a proactive Supervisor to lead operatives and subcontractors in housing maintenance services. You’ll drive customer outcomes, manage safety, and deliver work to high standards.

Join a dynamic team focused on service excellence, KPI delivery, and continuous improvement while developing teams and maintaining strong client relations.

Qualifications

• Experience supervising a workforce within repairs, maintenance, or planned works.
• Strong understanding of housing maintenance and property services.
• Knowledge of schedules of rates (SORs) and service delivery performance measures.
• Excellent communication and stakeholder management skills.
• Strong health and safety awareness.
• Good IT skills, including Microsoft Office.
• Commercial awareness and experience managing operational performance.
• Ability to motivate, coach, and develop teams.

Responsibilities

• Lead operatives, subcontractors, and administration teams.
• Monitor performance against KPIs and contractual targets.
• Carry out quality inspections and ensure high workmanship standards.
• Manage health and safety compliance across activities.
• Support workforce development through coaching and training.
• Investigate and resolve customer queries and complaints.
• Build strong client relationships and attend performance reviews.
• Review operational performance and identify service improvements.
• Ensure projects are delivered safely, on time and within budget.

Skills

Team leadership

Stakeholder management

Health & safety

Microsoft Office

Commercial awareness

Coaching & development

Performance management

Education

Trade-related qualification

SSSTS

Asbestos Awareness

Scaffold Inspection qualification

Tools

MS Office

Job description

Supervisor

Lead Teams. Deliver Excellence. Make a Difference.

WPS has an exciting opportunity for a Supervisor to join our Responsive team.

This is a fantastic opportunity for an experienced maintenance or planned works professional looking to take the next step in their career. You'll lead operatives, subcontractors, and support teams to deliver outstanding housing maintenance services while ensuring excellent customer outcomes and strong commercial performance.

If you thrive in a fast-paced environment, enjoy leading people, and take pride in delivering high-quality services, we'd love to hear from you.

What You’ll Be Doing

As a Supervisor, you’ll play a key role in the day-to-day delivery of repairs, voids, disrepair, and planned works programmes. You’ll work closely with clients, residents, operational teams, and subcontractors to ensure works are delivered safely, efficiently, and to the highest standards.

Key responsibilities include:

• Leading and supporting operatives, subcontractors, and administration teams
• Monitoring performance against KPIs and contractual targets
• Carrying out quality inspections and ensuring excellent workmanship
• Managing health and safety compliance across all activities
• Supporting workforce development through coaching, training, and performance management
• Investigating and resolving customer queries and complaints
• Building strong relationships with clients and attending performance review meetings
• Reviewing operational performance and identifying opportunities for service improvement
• Ensuring projects are delivered safely, on time, and within budget

What We’re Looking For

We’re looking for a confident people leader with experience within repairs, maintenance, property services, or social housing.

Essential

• Experience supervising a workforce within repairs, maintenance, or planned works
• Strong understanding of housing maintenance and property services
• Knowledge of schedules of rates (SORs) and service delivery performance measures
• Excellent communication and stakeholder management skills
• Strong health and safety awareness
• Good IT skills, including Microsoft Office
• Commercial awareness and experience managing operational performance
• Ability to motivate, coach, and develop teams

Qualifications

• Trade-related qualification
• SSSTS
• Asbestos Awareness
• Scaffold Inspection qualification (or willingness to obtain)

Why Join WPS?

At WPS, you’ll be joining a supportive and collaborative team delivering services that make a real difference to people’s homes and communities.

In return, you’ll benefit from:

• Career development opportunities
• A supportive leadership team
• The opportunity to lead and develop high-performing teams
• Meaningful work that improves residents’ lives
• Potential progression into Senior Supervisor, Contract Manager, or Operations Manager roles

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds.

We don’t discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail].