Lead Luxury Retail: Assistant Store Manager

Swarovski; United Kingdom; Remote; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus scheme

Staff discount (60% off RRP)

Discount on Swarovski Created Diamonds

Annual holiday entitlement

Volunteering Day

Staff Referral Bonus – up to £250

Jubilee Awards

Season Ticket Loan

Employee Assistance Programme

Career development opportunities

Job summary

Swarovski is seeking an Assistant Store Manager to lead a high-performing luxury retail team. You will deliver outstanding customer service, coach staff, and drive sales while upholding brand standards in a fast-paced environment.

You’ll oversee daily store operations, participate in recruitment, training, and compliance, and step in for the Store Manager as needed. The role offers development opportunities within a globally recognised luxury brand.

Qualifications

• 1–2 years of experience in multicultural retail, luxury fashion, cosmetics, or lifestyle brands.
• Some leadership and coaching experience.
• A winning personality to establish trust and empower others.
• Excellent customer service skills and digital proficiency.
• Responsible, able to take ownership.
• Curious, empathetic, and results-driven team player with a commercial mindset.

Responsibilities

• Act as a role model, delivering outstanding customer service and brand experience.
• Coach, motivate, and onboard team members to maximize performance.
• Support recruitment, talent development, and employee relations.
• Drive sales and support monthly plans and targets.
• Oversee store operations, including inventory, cash handling, and compliance.
• Step in for the Store Manager as needed.

Skills

Leadership experience

Coaching

Customer service

Digital proficiency

Team motivation

Commercial mindset

Job description

Swarovski is seeking an Assistant Store Manager to lead a high-performing luxury retail team. You will deliver outstanding customer service, coach staff, and drive sales while upholding brand standards in a fast-paced environment.

You’ll oversee daily store operations, participate in recruitment, training, and compliance, and step in for the Store Manager as needed. The role offers development opportunities within a globally recognised luxury brand.